Since the demise of IPSmarx, its customers are scrambling to find a VoIP replacement solution to stay afloat. To ensure seamless operation and business growth, what essential criteria should one consider when choosing a new platform?
Plan Ahead for Convergent Service, Larger Call Volumes, More Customers
Let's apply the saying, "Dress for the job you want, not the job you have." to your B/OSS and softswitch. Select the one for the business you want to have in the near future, not the one you have right now! Acquiring a robust, feature-rich system with solid support allows you to grow fast. Why inflict pain and suffering on yourself and your company by going after a "low-cost" solution? No need to elaborate further and pour salt in the wound.
More than 30% of new PortaOne customers perform migration from one of the "entry-level" systems. When we train our new customers and assist with the initial service roll-out, the most frequent thing we hear is, "I wish we had had such powerful system a few years ago. Things would have been so much better now."
Our goal is to offer smaller ITSPs— who have already suffered enough using a sub-optimal platform—a robust and reliable alternative. Our platform allows them to expand, reduce churn, and increase revenue.
Do you plan to remain on a basic wholesale VoIP and gradually increase volume? Or do you want to go after a lucrative IP Centrex, SIP trunking or mobile app OTT voice? Either way, you need a trustworthy software vendor and a reliable system. Many of our customers started small but grew fast, while maintaining the same set of software licenses and only extending capacity.
What is the Total-Cost-of-Ownership (TOC) for a Telecom Platform
While some VoIP operators are on a tight budget, choosing a platform solely on cost can be dangerous. Short-term savings on a cheap solution are quickly annihilated by revenue loss, customer churn, or SLA compensations.
True TOC combines:
- out-of-pocket expenses paid for license or SaaS subscription
- cost of your time required to learn the system and set it up properly
- salaries of your engineers involved
- cost of damage to your company’s reputation should the system fail, work incorrectly, or provide bad user experiences
- missed revenue from lost opportunities or extra cost of adding additional modules
What Makes PortaSwitch the Best VoIP Platform for You
We offer a convergent telecom billing and softswitch as a single platform with all features and modules included and activated. There are no subsequent hidden "module activation" or "upgrade" charges. Most important, this gives you the ability to build the service your customers love. Open-architecture and integration APIs allow you to easily connect the platform to your portals, CRM applications, order-entry systems, etc.
We always bundle a 2-day, on-site training with our license. During your hands-on session with our experienced engineer, your team will learn the system and even configure real services. When our PortaOne engineer leaves, your system is ready for production.
A special offer for all IPSmarx customers who start their migration to PortaSwitch before November 30th, 2017: You will receive a dedicated engineer for 30 days to "handhold" you and your team during the initial configuration and to assist with the project launch.
Use Cloud-Based Softswitch and Billing to Reduce Upfront Investment
We understand that the sudden cessation of operations by IPSmarx has had a negative impact on its customers, and they might be struggling with cash-flow issues. We have recently introduced a subscription-based SaaS option, when your billing and softswitch will run in the cloud. This recurring subscription fee fits in perfectly for operators with limited funds on hand.
You receive the same feature-rich system as on-premises PortaSwitch, hosted in one of the major data centers, with high-availability powered by Oracle Cloud Infrastructure (OCI).
Please contact our PortaOne sales team today to discuss your project, the optimal PortaSwitch configuration and training / migration process.