15 November 2021

PortaSwitch Maintenance Release 96 now available

Review the events that affect customers’ balance and invoice calculation, save time on troubleshooting issues, and simplify the job of accessing task logs. These features and more are now available with the new PortaSwitch MR96. Find out about all the updates and benefits of the most recent maintenance release in the New Features Guide.

Trace chains of events that affect customer's balance, status, invoice calculation


Administrators can trace the events that have affected a customer’s balance, status, and invoice calculation right from the PortaBilling web interface. Records now have extended descriptions, e.g., “unallocated payments changed from 10.00 to 70.00 (increased by 60.00). Payments source – from customer payment transaction (xDR id 2204).” This helps administrators find the root of the issue faster when dealing with inquiries from customers. For example, let’s say a customer wanted to clarify why their services were suspended. To investigate the issue, the administrator would open the audit log to scan the change history and find the record showing that the services were suspended due to overdue invoice #1120.

BENEFIT
Easier administration
Easier administration
  • Troubleshoot financial issues faster via the PortaBilling web interface.

Access to log files for periodic tasks via web interface


Your engineers now have an easier way to access and review periodic task logs such as invoice calculation, taxation, periodic payments, and reports. Previously, it took a lot of time for a service provider’s team of engineers to gather the information from text log files, potentially located across several servers. Now, with this new integration with Grafana – an open-source platform for data visualization, monitoring, and analysis – they can access all of them via one web interface. A simple dashboard now covers the most common troubleshooting requests: filtering logs, e.g., by customer or environment, reviewing them, and downloading logs in .txt format to submit them to support.

Grafana must be deployed on premises. Сontact PortaOne support to configure Grafana on your PortaSwitch.

BENEFIT
Easier administration
Easier administration
  • Save time on troubleshooting issues related to periodic tasks.

Online charging for roaming data via RADIUS


MVNOs with a “RADIUS only” infrastructure provided by their MNO can now charge their subscribers for roaming data in real time. MVNOs provide their subscribers with roaming Internet service when they visit other regions or countries. With online charging for roaming data, MVNOs can provide their subscribers with roaming prepaid packages without risk of revenue leakage. And postpaid subscribers can avoid bill shock with a clear picture and better control of their roaming expenses.

BENEFIT
Easier administration
Decrease the risk of revenue leakage
  • Charge for roaming services in real time.
Customer-experience
Better customer experience
  • Enable subscribers to control their expenses while roaming.

Full Polish language support for IVR


The Polish language is now fully supported for all IVR applications. For example, service messages are now available in Polish for voice mailboxes, auto attendants, conferencing, and more. Service providers can expand their reach to Polish-speaking customers by providing services with IVR applications in their native language.

BENEFIT
Customer-experience
Better customer experience
  • Localized IVR service for the Polish market.

Find more details on PortaSwitch MR96 in the latest New Features Guide.

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Canada

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