A Unified, Agile Software Solution for Hosted / Cloud PBX

Q: What is a Cloud PBX and how does it benefit businesses?

A Cloud PBX (Private Branch Exchange) is a virtual phone system hosted in the cloud, enabling businesses to manage calls, voicemails, and extensions without on-premise hardware. It offers scalability, cost-efficiency, and seamless integration with tools like CRM systems, enhancing productivity for remote and distributed workforces. With PortaOne’s Cloud PBX platform, service providers can offer flexible, reliable VoIP services, with advanced features like call forwarding, auto-provisioning, and more.

Q: What features should I look for in a Cloud PBX solution?

If you’re a service provider looking for a Cloud PBX platform , you need the ability to scale up quickly, to offer excellent customer service, and to create specialized products and packages for your niche. Choose a Cloud PBX that offers features like CRM integration and self-care portals that offer your customers autonomy and a superior experience. Your platform should be white-label, so you can customize it to promote your own brand. Look for real-time billing to support your bottom line, and an unlimited perpetual license to support your growth. Another helpful feature to seek out: intelligent call routing, provided by AI and trained on your business rules, will find less-expensive network options to lower your costs.

Choose a la carte options or a complete business comms software solution for your customers: hosted or cloud PBX, CCaaS, voice, video, CRM integration, and so much more!

In today’s PBX market...

Hosted PBX and cloud-based PBX / UCaaS providers are losing money, losing their competitive advantage, and losing control over their solutions – and their customers. They know that it’s no longer possible to offer only ‘cheap voice calls’ or ‘cloud PBX’ and expect to be competitive or profitable.

If this sounds familiar, you might be experiencing the following:

You’ve been forced to move to SaaS

so you don’t control product development, integration, or troubleshooting. You’re left to resell the same solutions as your competitors, locked out of the ability to offer popular new tools like CCaaS.

Your PBX provider has been acquired

by a large corporation that is less worried about updates. That means you’re losing new sales as your system becomes more and more outdated.

Your customers are fleeing

to new-age platforms such as WhatsApp, Slack, or MS Teams.

Cloud PBX customers are demanding more functionality, cheaper prices, and additional cloud contact center seats from CSPs – all while per-seat and per-active-call licensing fees drive margins downward and put the squeeze on growth.

PortaSwitch comes with the very unique offering of an unlimited perpetual license: we do not charge you per subscriber, so you can maintain a predictable total cost of ownership. That means your business telephony service can grow with your customers – while your profits grow, too.

Portaone Cloud PBX & Call Center

Integrated business communication solution

Become a next-generation provider of communication services by delivering an integrated business cloud telephony solution that your SMB and enterprise customers will be excited about.

Unbeatable features

Single unified platform

All administration (subscriptions, customer data, PBX settings, call routing, and more) is done from a single UI

Fully open architecture

Gain access to APIs and source code for integration with core network, CRM, ERP, accounting, and more, via DIY or by hiring a third party

Cloud deployment

Focus on designing new products and getting more customers while we manage the cloud infrastructure and app maintenance

White-labeled mobile app

Your customers see your brand and your custom components on a WebRTC-based app with enhanced sound quality and pixel-perfect UI

App marketplace

Pick, click, and launch a variety of services (MS Teams integration, cloud contact centers, and so much more) using our Add-on Mart

Why choose PortaOne?

We promise and deliver the best value and fair pricing.

With our convergent billing and online charging system plus class 4 and 5 SIP softswitch you can expect flexibility, transparency, and our full investment in your success.

Short go-to-market time

Agile development ensures the release of new software updates every 7 weeks

Fair pricing

Choose from an unlimited perpetual license or simple, value-based SaaS metric: all features, maintenance & support are included

24/7 technical support

Our technical support is praised as best-in-industry, with 180 engineers ready to help whenever you need it

Confidence and security

Gain the security of high availability and zero downtime during updates due to clustering and geo‑redundancy

More control in your hands

Control your software, updates, pricing, and operation in a datacenter of your choice

4 steps to managing your cloud PBX – from idea to earnings

Configuration

Set up service parameters for recurring and usage-based charging. Activate customers.

IP phone auto-provisioning

Zero-effort instantaneous configuration of more than 50 preset IP phones. Add new models easily.

Self-care portal

Let your customer perform most cloud PBX configuration steps and payments while enjoying great UX.

Service delivery

Monitor, troubleshoot, send invoices, and generate revenue.

What makes our PortaOne solutions special?

Enjoy 2-3 times lower TCO than any other major PBX vendors or hosted provider with our fair pricing.

Roman KhalenkovChief Commercial Officer

All functionality is very easy to use. The web interface is convenient, responsive, and easy to configure. We are very proud of our work on the backend API functionality.

Oleg ShevtsovHead of Project Management at PortaOne

How you benefit

Experience a solution that will make your business run smoother, quicker, and even happier.

Reduce costs and increase confidence, knowing that perpetual licensing means your prices won’t increase
Save time on regular maintenance like fixing bugs by accessing our tech support – on call 24/7
Allow anyone on your team to develop and integrate new features with our low-code development platform and open architecture

Breezz has utilized PortaSwitch to support 80+ white-label resellers of hosted PBX services. Its open architecture allowed us to bring new product options to the market quickly; and the reliability enabled to do all this with only 2 engineers in the team initially.

Within 6 years we were the largest supplier of hosted PBX / SIP trunking service in the country with over 100.000 active users total.

Act fast!

Waiting means losing traction and getting left behind.

Consumers are already becoming comfortable with ‘new-age’ platforms like Messenger, WhatsApp and Teams.

Waiting could mean losing your current customers, forcing you into the high expense of looking for brand-new customers.

The PBX and UCaaS segments are seeing huge growth. Enterprise customers want access to tools like a mini cloud contact center, customer self-service, virtual receptionists, and more. Become an early provider and reap the benefits first.

What customers say

Our initial goal was to challenge the major incumbent in the Netherlands – KPN – with a VoIP platform that could offer more retail features at a competitive price.

Finding an independent technical platform versatile and scalable enough to support the task, provided difficult – until we found PortaSwitch.

Within 6 years we became the largest supplier of hosted PBX / SIP trunking service in the country with 35,000 SMB customers (over 500.000 phone lines).

While managing IT infrastructure of GTS Poland, the PortaSwitch system operated so smoothly and the PortaOne team managing it produced so few escalations that when I met them at a trade fair recently, initially I could not even recall their names.

I wish every operator would have as many systems as PortaSwitch that work properly, generate revenue, and allow executives to focus on their job.

Talk with us

Let us show you how moving to PortaOne can help you achieve your goals

Schedule a personal (video) call with sales or technical experts

Ask for a thorough presentation delivered by our professional team

Request all technical specs and documentation

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Cloud PBX FAQ

What is a Cloud PBX and how does it benefit businesses?

A Cloud PBX (Private Branch Exchange) is a virtual phone system hosted in the cloud, enabling businesses to manage calls, voicemails, and extensions without on-premise hardware. It offers scalability, cost-efficiency, and seamless integration with tools like CRM systems, enhancing productivity for remote and distributed workforces. With PortaOne’s Cloud PBX platform, service providers can offer flexible, reliable VoIP services, with advanced features like call forwarding, auto-provisioning, and more.

How does a Cloud PBX differ from a traditional PBX system?

Unlike traditional PBX systems relying on physical hardware and PSTN lines, Cloud PBX operates over the internet using VoIP technology. This eliminates costly maintenance, supports remote access, and offers modern features such as video conferencing and AI-powered call routing. PortaOne’s platform enables service providers to deliver easily scalable UCaaS (Unified Communications as a Service) to clients, combining voice, video, messaging, and collaboration tools in a single cloud-based offering.

What features should I look for in a Cloud PBX solution?

If you’re a service provider looking for a Cloud PBX platform, you need the ability to scale up quickly, to offer excellent customer service, and to create specialized products and packages for your niche. Choose a Cloud PBX that offers features like CRM integration and self-care portals that offer your customers autonomy and a superior experience. Your platform should be white-label, so you can customize it to promote your own brand. Look for real-time billing to support your bottom line, and an unlimited perpetual license to support your growth. Another helpful feature to seek out: intelligent call routing, provided by AI and trained on your business rules, will find less-expensive network options to lower your costs.

How does PortaOne’s Cloud PBX support business growth?

PortaOne’s Cloud PBX empowers businesses with a cloud telephony solution that is quickly scalable as you gain new clients. It integrates easily with existing CRM, IoT, and UCaaS platforms, lowering start-up or platform switching development costs. Its open architecture and comprehensive API allow extensive customization, while real-time billing with no per-user fees maximizes profitability. Trusted by over 500 telecom operators worldwide, PortaOne supports rapid service deployment and enhances customer experience.

Can cloud PBX integrate with other business tools?

Yes, a reliable Cloud PBX seamlessly integrates with CRM, ERP, and other enterprise systems to streamline communication workflows. PortaOne supports low-code integrations with platforms like Microsoft Teams and offers an Add-on Mart marketplace for various add-ons, helping businesses unify communications and improve operational efficiency.

PortaOne’s open API philosophy supports the diverse needs of telecom providers. If your team uses tools like a CRM or accounting system, PortaOne makes low- or no-code integration possible, via the API or PortaOne Workflows.

Already using a CRM with a web dialer? PortaOne’s partnership with PressOne enables calls directly from HubSpot, Freshdesk, or Zoho, and links incoming calls to contacts. These features are available through the Add-on Mart (PortaPhoneCRM modules). The result: streamlined workflows and unified communications.

What role does AI play in modern Cloud PBX systems?

Innovation-seeking service providers are asking Cloud PBX platforms to stay at the cutting edge of technology. PortaOne has answered the call, seeking ways to use AI to bring smart features to Cloud PBX systems, such as:

Call transcription: automatic speech-to-text for recorded calls, enabling faster review and insights (e.g., using OpenAI Whisper)
AI-powered analytics: using AI workflows to process transcripts and extract meaningful insights (e.g., sentiment or topic analysis) for CRM integration
Call routing: AI agents trained on business rules can route through the lowest cost providers to help lower the costs of doing business

These AI capabilities help service providers offer advanced Cloud PBX services with enhanced automation, better customer experience, and new monetization opportunities.

How do I choose the right Cloud PBX platform?

Choosing the right Cloud PBX provider depends on your business needs and technical priorities. Most companies look at things like integration with existing tools, scalability, cost, security, and customer support.

To help you navigate the decision, PortaOne created a comprehensive Cloud PBX Checklist. It outlines the most important criteria for selecting a cloud telephony platform — from must-have features to deployment options and compliance.

You can find the checklist here: Checklist for Choosing a Cloud PBX Provider.

Are there video resources that introduce PortaOne's Cloud PBX and call center solutions?

Yes! PortaOne offers an engaging YouTube playlist showcasing its Cloud Call Center Self-Care Portal built on PortaSwitch. These videos provide valuable insights on how to leverage cloud PBX and call center portals to improve customer satisfaction, boost retention, and increase revenue. You’ll find practical strategies, feature demos, and tips to help your business succeed in a competitive market.
Watch the full playlist here: PortaOne Cloud Call Center Self-Care Portal Playlist.