Call Center software that grows with you
Launch fast, scale smoothly, and run it your way. PortaSwitch gives you a full-featured, carrier-grade solution that’s simple to set up, adapt, and expand.
Outgrowing your call center platform?
Running a call center service means staying sharp. If your current platform is clunky, costly, or holding you back, it’s time to look at something better. Your customers already expect more. Maybe you should too.
Industry Expert Insights on the Call center Challenges
We need full call center functionality, not half a platform
“Our clients expect queue handling, call recording, CRM pop-ups, even WhatsApp integration. Anything less feels like a step backward.”
Uptime and compliance aren’t optional
“We work with healthcare providers. If the platform isn’t GDPR and HIPAA compliant with solid uptime guarantees, we can’t use it. Simple as that.”
Migration has to be smooth
“Downtime kills us. If switching platforms risks breaking call flows or losing numbers, we won’t even consider it.”
It needs to work with the tools we already use
“Our customers live in Salesforce and Zoho. If the call center doesn’t plug into that, we lose time and context.”
We’re growing fast and across regions
“Local presence matters, but so does central control. We need a setup that supports multiple sites without turning into a mess.”
Predictable pricing keeps us in control
“Per-minute surprises or feature gating by tier don’t work for us. We want a clear model that scales without getting expensive overnight.”
The call center platform that works for you — PortaSwitch
PortaSwitch gives you everything you need for a reliable, flexible, and compliant call center solution — with no vendor lock-in and no migration headaches.
Full Call Center Toolkit
Auto-attendant, call queues, call supervision, CRM integration, and more — built-in and ready to use.
Seamless Migration
Pre-built or custom scripts help you move from legacy systems with zero downtime or service impact.
Flexible Deployment
Deploy on-prem or in the cloud — scale up easily as your business grows.
Always-On Reliability
High availability, geo-redundancy, real-time monitoring, and 24/7/365 carrier-grade support.
Compliance Ready
Meets global standards like GDPR out of the box.
Give Customers What They Actually Need
Today, call center agents do much more than just answer phones–they manage chats, communicate via email and video, and post on social media. PortaSwitch helps you give them the tools to do it all, in one unified platform:
Auto-attendant and smart routing
Queue management and call distribution
Call screening, wrap-up, pause/recall
Call parking with auto-retrieval
Real-time call console and wallboard
CloudPBX Self-Care Portal for admins
PortaPhone softphone (mobile & web)
CRM integrations for Salesforce, HubSpot, Zoho
And the functionality doesn’t stop there.
Use our Add-on Mart, to add capabilities like AI transcription which performs sentiment analysis on call transcriptions to get new customer insights and easily share information between agents.
Start with what you need. Add more when your agents or customers need it.
Simple setup. Clear pricing. Support you can count on.
PortaSwitch is easy to deploy and offers two straightforward pricing models:
Unlimited perpetual license
Unlimited lifelong license in terms of subscribers, calls, features, and modules. Receive all available functionality with an active support contract and all new features as part of regular system updates.
SaaS package with all features included
Monthly SaaS subscription based on the number of billable events and the number of active customers or seats. Includes hosting and support.
We’ll support you at every step with:
180+ Support engineers available 24/7/365
Software updates every seven weeks
Full access to all source code and a rich API
Comprehensive documentation
What our customers are saying
“We built and launched a call center platform in just one and a half months. PortaSwitch gave us a rock-solid foundation, open APIs, and access to Add-on Mart, so we could move fast and still offer powerful features like call recording, CRM integration, and auto-dialer. We won our first customer at the launch event—and gave our engineers a huge motivation boost.”
Marios ItalosCEO, Intergo Telecom 
Intergo Telecom used PortaSwitch to launch Active Calls, a call center platform built in just six weeks—complete with voice, CRM integration, and built-in compliance tools.
PortaSwitch Call Center Software FAQ
Yes, PortaSwitch simplifies setup with pre-built migration scripts and 24/7 support from 180+ engineers. Our comprehensive documentation and a nine-minute setup demo ensure a smooth launch, even for complex systems.
Yes, PortaSwitch supports CRM integration via its OpenAPI and PortaOne Workflows. This gives telecom providers the flexibility to connect PortaSwitch with platforms like Salesforce, HubSpot, or Zoho.
PortaOne partners with PressOne to provide a web dialer that works with HubSpot and Zoho. The dialer connects to the PortaPhone backend, enabling WebRTC-based voice calls from within those CRMs. This enables your call center customers to make calls directly from those CRMs or automatically link incoming calls to customer records.
For businesses using multiple communication channels, such as WhatsApp, email, web forms, and voice, PortaOne also offers HELIOS, an omnichannel customer experience (CX) platform powered by CloudFon. HELIOS supports white labeling and offers no-code API integration with popular CRMs like HubSpot, Salesforce, and Zoho.
To learn more about CRM integration options, see our documentation FAQs.
PortaOne offers two pricing options for PortaSwitch: an unlimited perpetual license with no restrictions on subscribers, calls, or features, requiring an active support contract for updates, or a SaaS subscription based on billable events (xDRs) and active seats, including cloud hosting in state-of-the-art data centers and 24/7 support from 180+ engineers, with updates every seven weeks.
PortaSwitch complies with GDPR to ensure data security and regulatory adherence for global telecom providers.
Our Speech-to-Text add-on for PortaSwitch provides AI-powered transcription for call recordings and voicemails via OpenAI’s Whisper. This enables call center agents and supervisors to review conversations quickly, spot missed details, and prioritize follow-ups, without listening to entire recordings. This enhances productivity, reduces response times, and can be monetized as a paid add-on or a usage-based bundle. See the Speech-to-Text page in our Add-on Mart to learn more.
