The PortaOne Customer Success team are coordinators and liaison agents for our PortaCare clients and PortaOne developers and technical support engineers, making sure that the service provided by PortaOne is timely, efficient and exceeds customer expectations.

In particular, we:
  • Speed up issue resolution
  • Organize communication with Tech Teams
  • Resolve cases of misunderstanding
  • Tune up processes to provide top-level customer support
  • Override standard procedures to resolve exceptional cases
  • Update authorization information and any other records
  • Train our Tech Teams to better communicate with customers

…and, yes: SORT OUT all kinds of issues for you – or quickly find and involve the appropriate PortaOne expert to do that.

Whenever there is any question or concern you are not sure where to address- or just an idea how we could help you develop your business – please be sure to get in touch with us!

Who we are

Vlad Vlad Chetyrko, Senior Customer Success Manager has been with PortaOne since 2007 to gain a profound understanding of the inner workings of the company. Over 20 years of experience in communication with people from different cultural and professional backgrounds enable Vlad to understand different perspectives and bring the parties to a shared understanding to develop a solution plan.
Maryna_Sysak Maryna Sysak, Customer Success Manager, aspires to cooperate with people from diverse cultures and business backgrounds, has deep understanding of internal processes and ways to tweak them to ensure effective coordination between PortaOne Team and Customers and help everyone to reach a common ground and reach a win-win solution.
Natalia Natalia Almiasheva, Customer Success Manager, brings a fresh perspective and flexibility combined with the experience of cultural exchange, personnel management and communications.
Tetiana_Zelena Tetiana Zelena, Customer Success Manager, is a flexible communicator who is always aiming to find common ground, is attentive to details and is focused on achieving mutual understanding and win-win cooperation between PortaOne and our Customers.

How to get us involved

During our working hours (09:00 to 18:00 GMT+2 in Eastern Europe), please do give us a call at the following numbers and extensions:

+1 604 628 2508 or
+1 866 747 8647 (toll free from North America and Skype)

Extensions 7185 for Vlad, 7699 for Maryna, or 7681 for Tetiana.

24x7/365: Write to escalate@portaone.com.

This email address is not associated with a particular queue in our Request Tracker System, so it can be added as a CC when replying to any ticket. Moreover, even if we are not in the office, when our Support colleagues see a CC to escalate@portaone.com, they understand that the issue requires additional attention, and act accordingly.

Customer Success

contact@portaone.com

Toll-free calls (phone & Skype)
+1 866 747 8647
Calls & faxes from abroad:
+1 604 628 2508

PortaOne, Inc.
Suite 408, 2963 Glen Drive
Coquitlam, BC, V3B 2P7
Canada

Superb reliability and scalability with
24/7 professional technical support

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Open architecture

PortaOne provides both APIs and source code for PortaSwitch to allow an easy integration
 
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Scalability for growth

Our platforms can easily scale up by adding more servers to match your project success
 
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Reliability and redundancy

Clustering and geo‑redundancy for high availability configuration and zero downtime updates
 
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Agile development

PortaOne delivers more than 20 software builds per year - new features are available every 7 weeks
 
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24/7 technical support

Over 60% of our 300 engineers are in the technical support services, praised as the best in industry
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