Call Center with everything you need, and nothing you don’t
From day one to global scale, PortaSwitch delivers the tools, reliability, and flexibility service providers need to run modern call centers without the usual headaches
Outgrowing your call center platform?
Running a call center service means staying sharp. If your current platform is clunky, costly, or holding you back, it’s time to look at something better. Your customers already expect more. Maybe you should too.
Industry Expert Insights on the Call center Challenges
We need full call center functionality, not half a platform
“Our clients expect queue handling, call recording, CRM pop-ups, even WhatsApp integration. Anything less feels like a step backward.”
Uptime and compliance aren’t optional
“We work with healthcare providers. If the platform isn’t GDPR and HIPAA compliant with solid uptime guarantees, we can’t use it. Simple as that.”
Migration has to be smooth
“Downtime kills us. If switching platforms risks breaking call flows or losing numbers, we won’t even consider it.”
It needs to work with the tools we already use
“Our customers live in Salesforce and Zoho. If the call center doesn’t plug into that, we lose time and context.”
We’re growing fast and across regions
“Local presence matters, but so does central control. We need a setup that supports multiple sites without turning into a mess.”
Predictable pricing keeps us in control
“Per-minute surprises or feature gating by tier don’t work for us. We want a clear model that scales without getting expensive overnight.”
The call center platform that works for you — PortaSwitch
PortaSwitch gives you everything you need for a reliable, flexible, and compliant call center solution — with no vendor lock-in and no migration headaches.
Full Call Center Toolkit
Auto-attendant, call queues, call supervision, CRM integration, and more — built-in and ready to use.
Seamless Migration
Pre-built or custom scripts help you move from legacy systems with zero downtime or service impact.
Flexible Deployment
Deploy on-prem or in the cloud — scale up easily as your business grows.
Always-On Reliability
High availability, geo-redundancy, real-time monitoring, and 24/7/365 carrier-grade support.
Compliance Ready
Meets global standards like GDPR, HIPAA, and POPIA out of the box.
Give Customers What They Actually Need
Today, call center agents do much more than just answer phones–they manage chats, communicate via email and video, and post on social media. PortaSwitch helps you give them the tools to do it all, in one unified platform:
Auto-attendant and smart routing
Queue management and call distribution
Call screening, wrap-up, pause/recall
Call parking with auto-retrieval
Real-time call console and wallboard
CloudPBX Self-Care Portal for admins
PortaPhone softphone (mobile & web)
CRM integrations for Salesforce, HubSpot, Zoho
And the functionality doesn’t stop there.
Use our Add-on Mart, to add capabilities like AI transcription which performs sentiment analysis on call transcriptions to get new customer insights and easily share information between agents.
Start with what you need. Add more when your agents or customers need it.
Simple setup. Clear pricing. Support you can count on.
PortaSwitch is easy to deploy and offers two straightforward pricing models:
Unlimited perpetual license
Unlimited lifelong license in terms of subscribers, calls, features, and modules. Receive all available functionality with an active support contract and all new features as part of regular system updates.
SaaS package with all features included
Monthly SaaS subscription based on the number of billable events and the number of active customers or seats. Includes hosting and support,
We’ll support you at every step with:
180+ Support engineers available 24/7/365
Software updates every seven weeks
Full access to all source code and a rich API
Comprehensive documentation
What our customers are saying
“We were able to add new functionality to our platform that was specifically designed for our requirements... feedback from our customers has been fantastic.”
Ira CohenVP Business Development at MMDSmart 
PortaPhone was built to help MMDSmart eliminate the need for IP phones. See how collaboration drives real innovation
