Standard PortaBilling self-care portal handles basic account management. Boom’s ActiveSwitch Portal adds simplified UI screens for cloud PBX configuration, live call monitoring, wallboards and reports, call transcription and sentiment analysis, and a built-in communication client to this functionality. Instead of administrators handling configuration changes, customers can now change their number presentation before each and every call in an interface designed for customers. Now available through our Add-On Mart for straightforward deployment.
Join our webinar with Boom as we discuss how CSPs are cutting support costs by 40% to 60% while increasing customer engagement with comprehensive self-service capabilities.
What You’ll Learn
See unified platform management: Watch live demos of customers using a single portal for all provisioning, control, analytics, reporting, and recordings with zero-touch provisioning, integrated porting, and number management.
Discover advanced self-service capabilities: Learn how customers can configure and deploy devices with zero-touch provisioning, present any number from any extension, including mobile with the option to withhold the number, receive calls on any endpoint, and manage full PBX on mobile with a native experience.
Explore collaboration features: See one platform allowing extension dialling across mobiles, desktops, IP phones, and MS Teams users with white-labelled integrated video and collaboration.
Understand analytics and AI capabilities: Discover AI-driven sentiment analysis and warnings, call transcription and summaries, unlimited wallboards and reports, and advanced analytics to monitor productivity and call handling. Track customer experience and engagement, while enabling remote work.
What to Expect
- Overview of a single portal for all provisioning, control, analytics, reporting, and recordings
- Live demo of zero-touch provisioning, integrated porting, and number management features
- Microsoft Teams integration (with or without MS Teams phone standard license) and aggregated presence across multiple platforms
- AI-driven sentiment analysis, call transcription and summaries, and warning alerts for failed profanity and negative calls
- Advanced analytics, including granular call logs, customizable wallboards, agent sentiment, and topic/keyword reports
- Joint development of a voice AI agent service integrated with PortaSwitch
- Step-by-step PortaSwitch integration process and Add-On Mart deployment
- Live Q&A with both PortaOne and Boom technical teams
Who Should Attend
- CSP executives and operations managers looking to reduce support costs
- Network engineers and system integrators responsible for customer-facing systems
- Customer service managers dealing with high-ticket volumes for routine requests
- PortaSwitch operators seeking proven add-on solutions
Questions? Contact contact@portaone.com for more information about this webinar or the ActiveSwitch Portal solution.
