Tired of endless support tickets for basic customer requests? Your customers want to manage their own services, check usage, and handle billing – without calling your support team.
That’s where Boom’s ActiveSwitch Portal comes in. This proven self-service solution integrates directly with PortaSwitch, giving your customers the control they want while reducing your operational overhead.
Join our webinar with Boom to see how real CSPs are cutting support costs and improving customer satisfaction with a customer portal featuring real-time wallboards and rich analytics with lifetime storage of call recordings.
What You’ll Learn
See the portal in action: Watch a live demo of real customers managing their services, viewing usage data, and handling many tasks independently.
Get the integration details: Learn how Boom’s ActiveSwitch Portal connects to virtually any PortaSwitch system with straightforward deployment.
Understand the business impact: Discover how other CSPs reduced support tickets by up to 40-60% while improving customer satisfaction scores.
Explore revenue opportunities: See how enhanced self-service capabilities can become a competitive advantage and revenue driver.
Who should attend
- MVNOs and regional mobile operators
- CSPs
- DevOps, network engineers, and system integrators
- Anyone who’s ever asked: “Can we make this provisioning change without opening a ticket?”
What to Expect
- Quick overview of build design, including white label and access controls, and GDPR compliance
- Upcoming AI features, starting with call insights and AI agents
- Live demo of the ActiveSwitch Portal from both customer and admin perspectives
- Explanation of the PortaSwitch integration process and additional benefits
- Available through Add-On Mart for easy deployment and support
- Live Q&A with both PortaOne and Boom technical teams
Who Should Attend
- CSP executives and operations managers looking to reduce support costs
- Network engineers and system integrators responsible for customer-facing systems
- Customer service managers dealing with high ticket volumes for routine requests
- PortaSwitch operators seeking proven add-on solutions
Questions? Contact contact@portaone.com for more information about this webinar or the ActiveSwitch Portal solution.
