Software platform for calling cards, PIN-less dialing and callback services. A unique set of features, complemented by convenient administration tools and proven reliability
ArchitecturePortaSwitch works as a single, ready-to-use calling card software platform that is very easy to launch and manage. It consists of the following:
A highly scalable class 4 and 5 SIP Softswitch delivers call control and media processing functions. It supports real-time call authorization and charging, dynamic call routing, and advanced call control. The media server includes multilingual IVR applications, with the ability to easily customize the call flow.
is used to configure access numbers and IVR applications, create tariffs and prepaid products, set up resellers and distributors, generate batches of cards (PINs) and top-up vouchers, and perform monitoring & troubleshooting. There is a real-time data link between BSS and the softswitch, so any changes are effective instantly and require no additional configuration.
A highly flexible real-time charging engine
supports flexible rating formulas, special fees, variable call announcement time, profit-guarantee call routing, and the like.
The web portal
allows administrators, resellers and distributors to perform card generation/activation, browse reports, and so on.
The webservices API
allows easy integration with external applications (e.g. point-of-sale payment submission in a supermarket network).
How does it work for the service provider?
- Establish a relationship with carriers, who provide incoming local and toll-free access numbers (phone numbers your customers will dial in order to access the IVR). These are entered as “VoIP from Vendor” connections in PortaSwitch.
- Interconnect with carriers to which international calls will be sent. These are entered as “VoIP to Vendor” connections. Rates provided by carriers are uploaded into PortaSwitch via easy-to-use wizards.
- Using PortaSwitch’s “LCR blending” tool, create your sales tariffs. (The tool analyzes available vendors for each destination, calculates average costs, and determines the selling rate based on the desired profit margin.) You can further enhance these tariffs by changing the rounding increments, adding surcharges, and so on.
- Configure routing plans to adjust parameters such as “profit guarantee”. If you offer toll-free numbers, configure the additional costs to be charged to end users when they use toll-free numbers, in order to offset your costs.
- Customize your IVR applications. For each application you can decide which languages to include (PortaSwitch supports more than 20 IVR languages), what the desired call-flow is, and which options are to be included (e.g. whether to allow automatic caller number registration for future PIN-less dialing).
- Sign up distributors for the cards.
- Generate batches of cards and have them printed. Then use PortaSwitch’s inventory to manage the assignment of cards to individual distributors.
- When a distributor activates (sells) the card, the card’s balance (minus his commission) is added to his balance. If the distributor has no more balance, no new activations are allowed; the distributor must first transfer funds to you to re-enable his/her account.
- The customer purchases a card and dials the access number. After PIN verification, he has the option to store his CLI (ANI) for future use so that the system will recognize him automatically, without needing to enter a PIN. Calls that the customer makes are immediately reflected in his balance.
- When the customer’s balance is low, he is reminded to top up his account. This can be done by purchasing another card, paying the distributor, or using the online self-care portal.
- Use the PortaSwitch administrator GUI to view various statistics, monitor your profits, adjust rates, generate new batches of cards, and expand your sales.
Our experience with the company and the product has been excellent. PortaSwitch has helped us help our customers achieve their goals and provided them with a solid, reliable solution. This has minimized issues with the phone system and has allowed us to pursue other business instead of fighting fires.”> Read more about Central Florida Telecom success story
Optimize daily operations
- PIN generation and batch management
- Easy rate deck upload
- Automated customer rate deck generation
- Real-time call monitoring and alerts
Provide better experience for end user
- Customer self-care portal
- Various top-up methods
- Multilingual voice prompts & IVRs
- Automated ANI/CLI registration for future use
Scalability and reliability
- High availability
- Multi-site redundancy
- Up to 1,000,000,000 PINs
- Up to 100,000 concurrent calls
- Flexible rating options and surcharges
- Multiple outgoing carriers, LCR
- Real-time call authorization and overdraft protection
- Rating based on access-number (local, toll-free) or POP
Stay ahead of the competition
- Multiple products and promotions
- IVR re-branding
- International mobile top-ups
- Webservices API for integration
Rapidly increase your sales volume
- Multiple currencies and markets
- Resellers (white-label operators)
- PIN generation
- Batch management
- Encrypted PINs in database
- PIN and PINless authentication
- ANI auto-registration for PINless authentication
- Multiple access numbers (local/toll-free)
- Callback (web/SMS/missed call)
- Adjustable call flow scenarios
- 20+ IVR languages
- Real-time overdraft protection
- Customizable dialing plans
- Web and IVR white-labeling
- PIN activation/expiration
- Charging based on access number
- Charging based on OLI (originating line info)
- Custom call rating formula editor
- Rate management and upload
- Peak, off-peak and weekend rating
- Maintenance and recurring fees
- Multi-level distributors
- Multi-level resellers
- Real-time routing (LCR, fail-over)
- Profit-guarantee routing
- Voucher top-up
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