18 June 2021

PortaSwitch Maintenance Release 93 now available

Free your cloud PBX users from the tethers of an IP phone by enabling them to call using only a browser, and provide faster voicemail access for site-redundant PortaSwitch users – all with PortaSwitch MR93. Find out more about all the updates and benefits of the most recent maintenance release in the New Features Guide.

PortaPhone Web


PBX users can now hop on a call anywhere when traveling or working remotely – so long as they have a browser and Internet connection. The PortaPhone Web enables audio and video calls along with call recordings via a web browser, meaning users are no longer tied to physical IP phones (and may not even need to purchase or deliver them in the first place).

For example, say Mary is a new employee. To make a call within cloud PBX, Mary can simply open a corporate PortaPhone Web link in a browser and sign in with her corporate phone number and OTP (one-time password). Now Mary can see all of her corporate contacts and call them via the browser – for free. Also, Mary can listen to and download all her call recordings directly from the PortaPhone Web.

The PortaPhone Web is available via PortaOne iPaaS – not just for PortaSwitch MR93, but also for any other release starting from MR75. Sign up for PortaOne iPaaS via this link.

BENEFITS
Customer-experience
Customer experience
Enable your cloud PBX users to make calls and record their conversations using only a browser.

Faster voicemail processing for site-redundant PortaSwitch


Users of site-redundant PortaSwitch can now access their voicemails faster. In a geographically dispersed installation, the main and the secondary sites may be located far away from each other – a distance that can cause considerable latency between sites, so transferring a large file such as a “raw” voice recording takes a lot of time. If there are multiple transfers between the main and secondary sites (e.g., the “raw” recording is submitted to storage, then downloaded for conversion to MP3, and then the final MP3 is saved in the voicemail database), it can take a while to make the recordings available to users. Now, with MR93, there is only one transmission of the actual file across the network: when a voicemail message is recorded by the IVR on a secondary site and then sent to the main site. After that, the voicemail is completely processed in one place – on the main site. This significantly decreases the total voicemail processing time.

Let’s say you have a main site in the US and a secondary site in Singapore. The average voicemail processing time in this case once would have taken up to 5 minutes. With MR93, the availability of that voicemail can be up to 15 times faster: from 5 minutes to just 20 seconds.

BENEFITS
Customer-experience
Customer experience
Increase user satisfaction with faster access to voice messages.


Find more details on PortaSwitch MR93 in the latest New Features Guide.

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