Launch hosted business telephony fast, manage everything in one place, and scale without limits.
Built for telecom service providers (CSPs) serving SMB customers who need reliable, flexible communication without complex infrastructure.
Give SMB customers a reliable, full-featured business phone system without on-site hardware, easy to deploy, simple to manage, and flexible enough to grow with their needs.
Reliable, full-featured phone system without on-site hardware or complexity
Bundle voice, PBX features, and add-ons into scalable, tiered service plans
Manage services, provisioning, and real-time billing in one unified platform
Head of Project Management
SMB customers expect more features for less cost, while per-user licensing keeps squeezing margins. With PortaSwitch’s unlimited perpetual license, you grow your PBX service without growing your costs.
Portaone Cloud PBX & Call Center
Become a next-generation provider of communication services by delivering an integrated business cloud telephony solution that your SMB and enterprise customers will be excited about.
Use our cloud marketplace to expand your range of value-added services and create irresistible 'a la carte' bundles & solutions for niche enterprise markets
Customize new packages for your customers with open architecture, an integration platform, and programmable voice (CPaaS) capabilities
Gain access to built-in real-time charging for usage, bundles, and discounts, as well as recurring billing and e-invoicing
Enable self-care portals for customers and automate processes with a low-code platform
All administration (subscriptions, customer data, PBX settings, call routing, and more) is done from a single UI
Gain access to APIs and source code for integration with core network, CRM, ERP, accounting, and more, via DIY or by hiring a third party
Focus on designing new products and getting more customers while we manage the cloud infrastructure and app maintenance
Your customers see your brand and your custom components on a WebRTC-based app with enhanced sound quality and pixel-perfect UI
Pick, click, and launch a variety of services (MS Teams integration, cloud contact centers, and so much more) using our Add-on Mart
Control how every call is handled across your customer’s organization.
Route incoming calls with IVR menus to the right person or department.
Automatically redirect calls based on availability, rules, or user preferences.
Ring multiple devices or users simultaneously to ensure calls are always answered.
Distribute incoming calls across teams with queue management and wait handling.
Route calls through predefined user groups using sequential or parallel strategie
Place calls on hold and retrieve them from any device or extension.
Handle calls differently during business hours, weekends, or holidays.
Give customers the tools they use every day.
Receive, store, and manage voice messages with visual and audio notifications.
Instantly broadcast messages or connect internally across users and locations
Play custom audio or announcements to callers while they wait.
Record calls automatically or on demand for quality control and compliance.
Let customers tailor the system to how they work.
Block incoming calls temporarily while maintaining availability for priority contacts.
Allow or reject calls based on caller identity or predefined rules.
Manage how caller identity is displayed or hidden for outgoing calls.
Quickly call frequent contacts using short codes or predefined shortcuts.
Enable simple internal communication using short extension numbers.
Record custom messages for voicemail, IVR, or user-specific call handling.
Support growing and multi-site customers.
Block incoming calls temporarily while maintaining availability for priority contacts.
Connect offices and remote teams under a single unified PBX system.
Allow multiple users to handle calls from the same business number.
Present a unified caller identity for departments or teams.
Provide a centralized directory for quick internal and external contact access.
Handle several simultaneous calls per user across devices or endpoints.
We promise and deliver the best value and fair pricing.
With our convergent billing and online charging system plus class 4 and 5 SIP softswitch you can expect flexibility, transparency, and our full investment in your success.
Agile development ensures the release of new software updates every 7 weeks
Choose from an unlimited perpetual license or simple, value-based SaaS metric: all features, maintenance & support are included
Our technical support is praised as best-in-industry, with 180 engineers ready to help whenever you need it
Gain the security of high availability and zero downtime during updates due to clustering and geo‑redundancy
Control your software, updates, pricing, and operation in a datacenter of your choice
Set up service parameters for recurring and usage-based charging. Activate customers.
Zero-effort instantaneous configuration of more than 50 preset IP phones. Add new models easily.
Let your customer perform most cloud PBX configuration steps and payments while enjoying great UX.
Monitor, troubleshoot, send invoices, and generate revenue.
former Senior VoIP Specialist/Architect at Breezz (now part of VodafoneZiggo)
Breezz has utilized PortaSwitch to support 80+ white-label resellers of hosted PBX services. Its open architecture allowed us to bring new product options to the market quickly; and the reliability enabled to do all this with only 2 engineers in the team initially.
Within 6 years we were the largest supplier of hosted PBX / SIP trunking service in the country with over 100.000 active users total.
Founder of Breezz (now part of VodafoneZiggo)
Our initial goal was to challenge the major incumbent in the Netherlands – KPN – with a VoIP platform that could offer more retail features at a competitive price.
Finding an independent technical platform versatile and scalable enough to support the task, provided difficult – until we found PortaSwitch.
Within 6 years we became the largest supplier of hosted PBX / SIP trunking service in the country with 35,000 SMB customers (over 500.000 phone lines).
former Group Head of IT of GTS Poland now part of T-Mobile
While managing IT infrastructure of GTS Poland, the PortaSwitch system operated so smoothly and the PortaOne team managing it produced so few escalations that when I met them at a trade fair recently, initially I could not even recall their names.
I wish every operator would have as many systems as PortaSwitch that work properly, generate revenue, and allow executives to focus on their job.
A Cloud PBX (Private Branch Exchange) is a virtual phone system hosted in the cloud, enabling businesses to manage calls, voicemails, and extensions without on-premise hardware. It offers scalability, cost-efficiency, and seamless integration with tools like CRM systems, enhancing productivity for remote and distributed workforces. With PortaOne’s Cloud PBX platform, service providers can offer flexible, reliable VoIP services, with advanced features like call forwarding, auto-provisioning, and more.
Unlike traditional PBX systems relying on physical hardware and PSTN lines, Cloud PBX operates over the internet using VoIP technology. This eliminates costly maintenance, supports remote access, and offers modern features such as video conferencing and AI-powered call routing. PortaOne’s platform enables service providers to deliver easily scalable UCaaS (Unified Communications as a Service) to clients, combining voice, video, messaging, and collaboration tools in a single cloud-based offering.
If you’re a service provider looking for a Cloud PBX platform, you need the ability to scale up quickly, to offer excellent customer service, and to create specialized products and packages for your niche. Choose a Cloud PBX that offers features like CRM integration and self-care portals that offer your customers autonomy and a superior experience. Your platform should be white-label, so you can customize it to promote your own brand. Look for real-time billing to support your bottom line, and an unlimited perpetual license to support your growth. Another helpful feature to seek out: intelligent call routing, provided by AI and trained on your business rules, will find less-expensive network options to lower your costs.
PortaOne’s Cloud PBX empowers businesses with a cloud telephony solution that is quickly scalable as you gain new clients. It integrates easily with existing CRM, IoT, and UCaaS platforms, lowering start-up or platform switching development costs. Its open architecture and comprehensive API allow extensive customization, while real-time billing with no per-user fees maximizes profitability. Trusted by over 500 telecom operators worldwide, PortaOne supports rapid service deployment and enhances customer experience.
Yes, a reliable Cloud PBX seamlessly integrates with CRM, ERP, and other enterprise systems to streamline communication workflows. PortaOne supports low-code integrations with platforms like Microsoft Teams and offers an Add-on Mart marketplace for various add-ons, helping businesses unify communications and improve operational efficiency.
PortaOne’s open API philosophy supports the diverse needs of telecom providers. If your team uses tools like a CRM or accounting system, PortaOne makes low- or no-code integration possible, via the API or PortaOne Workflows.
Already using a CRM with a web dialer? PortaOne’s partnership with PressOne enables calls directly from HubSpot, Freshdesk, or Zoho, and links incoming calls to contacts. These features are available through the Add-on Mart (PortaPhoneCRM modules). The result: streamlined workflows and unified communications.
Innovation-seeking service providers are asking Cloud PBX platforms to stay at the cutting edge of technology. PortaOne has answered the call, seeking ways to use AI to bring smart features to Cloud PBX systems, such as:
These AI capabilities help service providers offer advanced Cloud PBX services with enhanced automation, better customer experience, and new monetization opportunities.
Choosing the right Cloud PBX provider depends on your business needs and technical priorities. Most companies look at things like integration with existing tools, scalability, cost, security, and customer support.
To help you navigate the decision, PortaOne created a comprehensive Cloud PBX Checklist. It outlines the most important criteria for selecting a cloud telephony platform — from must-have features to deployment options and compliance.
You can find the checklist here: Checklist for Choosing a Cloud PBX Provider.
Yes! PortaOne offers an engaging YouTube playlist showcasing its Cloud Call Center Self-Care Portal built on PortaSwitch. These videos provide valuable insights on how to leverage cloud PBX and call center portals to improve customer satisfaction, boost retention, and increase revenue. You’ll find practical strategies, feature demos, and tips to help your business succeed in a competitive market.
Watch the full playlist here: PortaOne Cloud Call Center Self-Care Portal Playlist.
PortaOne’s latest updates help service providers simplify daily operations, launch new services faster, and stay competitive in their markets. In this webinar, we walked through the key enhancements in PortaSwitch MR122–MR125, the redesigned web interface, and updates across the CloudPBX Portal and Add-on Mart to show how you can apply them in your own operations.
This webinar was all about showing CSPs a ready-made revenue opportunity. By upselling white-labeled AI voice agents, CSPs can create new, high-margin services for their customers. We walked through the configuration of an AI agent, demonstrating its seamless integration with PortaSwitch, making it easy for service providers to offer these services while boosting profitability.
Telecom international expansion offers immense opportunities, but challenges like complex regulatory compliance and adapting to local market preferences require strategic planning. PortaOne’s guide shares insights from global experts to ensure your success
By using PortaOne’s latest improvements, our customers stay ahead of the curve. In our webinar, we covered key new features from PortaSwitch MR118–MR121, CloudPBX Portal, PortaPhone, and Add-on Mart—all designed to help you work smarter and grow your business
With the cloud call center market growing fast, providers must adapt to stay competitive. This webinar shows how the latest updates to PortaOne’s Cloud Call Center and PortaPhone help CSPs, MVNOs, and businesses launch more flexible, smart and efficient service.
The past four releases of PortaSwitch have delivered more ways for you to boost your efficiency, delight your customers, and increase your profits. Watch this webinar to learn everything you need to know about what’s new in Maintenance Releases 114, 115, 116, and 117, plus PortaPhone, our Cloud PBX Portal, and the Add-on Mart
