Premium PortaCare is an extended list of services available to the PortaCare subscribers
PortaCare is an annual support and maintenance subscription program that covers remote system monitoring and regular maintenance releases with new features, as well as 24/7 technical support for PortaOne products.
In addition to all standard PortaCare features and services, the annual Premium PortaCare program includes:
- Phone Support
24/7×365 unlimited access to the dedicated PortaOne contact center establishing the fastest track to resolve the most important issues and address business critical questions and concerns
The highest priority assessment, research, and quoting for the custom development assignments with direct involvement of PortaOne development professionals
- On-Site Assistance & Training
Complimentary two-day training or configuration assistance session with one of the most experienced senior PortaOne support engineers to transfer knowledge to new staff members, to learn about constantly evolving new functionality, and to see how PortaSwitch can be applied to new business opportunities on the market (offered on demand once a year at one of PortaOne locations or on-site at customer's offices, travel expenses not included).
How to use on-site assistance?
These two days of PortaOne senior engineers' time included in the annual Premium PortaCare subscription can be used to the liking of a customer, for example:
- generic training (for instance, some customers use it when they have new employees with no previous experience with PortaSwitch)
- session dedicated to some specific advanced topics relevant to customer's business model or any new features and functionality
- onsite assistance workshop where a PortaOne professional would be working next to customer's engineers to configure and troubleshoot certain complex scenarios or to prepare for an update