Service Configuration

Using this tab, you can activate / deactivate various features of the voice calls service provided to end users. 

Voice Calls

 

Field Description

RTP Proxy

 

RTP Proxy

This permits you to specify the RTP proxy policy for the callshop. The possible options are:

  • Direct– Do not use an RTP proxy; rather, allow the media stream to go directly between endpoints.

  • Always– Always engage an RTP proxy, so that the media stream never goes directly between endpoints.

  • On NAT– Direct communication with other endpoints is only possible if these endpoints are on public IP addresses; otherwise, engage an RTP proxy.

  • Optimal– Callshop endpoints support NAT traversal, so can directly communicate with other endpoints located behind NAT; no RTP proxying is required.

  • Use Default – This uses the Optimal RTP proxy.

Dialing Rules

 

Field Description

Dialing Rules

 

Dialing Rules

This permits you to enable / disable the dialing rules for this callshop.

Dialing Format

  • Select one of the existent dialing rule formats. Click the Wizard icon to review the selected dialing rule.

  • Select Custom Dialing Rule if you want to create personalized dialing settings for a customer. Then click the Wizard icon to open the Dialing Rule Wizard.

Translate CLI on outgoing calls

This permits you to translate the CLI number in outgoing calls based on the selected dialing format.

Outgoing Calls

 

Field Description

Override Identity

 

Override Identity

Here you can configure the Override Identity service feature for the callshops. This service feature permits the definition of custom caller identities (ANI numbers) that will be used for outgoing calls made from all callshop booths.

The possible options are:

  • Always – The identity value supplied by the remote party will always be overridden. This allows you to manually specify the display number. 

  • If Different From All Customer Accounts – The identity will be overridden if it doesn’t match an Authorization ID of any both belonging to this callshop.

  • Never – The caller’s identity information supplied by the remote party will neither be screened nor overridden. This implies that the remote party is trusted and takes full responsibility for the supplied display number and display name.

Identity

Here you can specify a default value that be used as a CLI / ANI number for outgoing calls made from all callshop booths. If not specified, the booth Authorization ID will be used instead.

Override Display Number

This allows you to control the “Caller number” value that will be placed in the From: header and typically shown on the called party’s phone display. The possible values are:

  • Never – The display number supplied by the remote party is not restricted and therefore will not be modified. This allows the remote IP phone to supply any CLI / ANI number.

  • If Ruled Out By The Identity Constraint – The validity of a display number supplied by a remote party is verified according to a rule set for identity.

  • If Different From The Used Identity – The display number supplied by the remote party (in the From: header) will be overridden if it is different from the used (already checked and / or overridden according to the Override Identity constraint) caller identity.

  • Always – The display number supplied by the remote party will always be overridden. This allows you to specify a single ANI number for all callshop booths.

Override Display Name

This allows you to choose whether the caller name should be overridden. The possible values are:

  • Never – The display name supplied by the remote party is not restricted therefore it will not be modified. This allows the remote IP phone to supply any display name.

  • Always – The display name supplied by the remote party will always be overridden.