8 November 2019

PortaOne announces the availability of the maintenance release MR81

Monitor call quality, control environment deletion, build failover VPN tunnels – all this and more in the PortaSwitch MR81 New Features Guide.

Call quality monitoring

Your administrators can now monitor the quality of customers’ calls using a set of metrics: delay, jitter, MOS and packet loss. PortaSIP collects these metrics during calls. The data are clearly displayed in customer xDRs as the call quality status, while the actual metrics values can be viewed in the xDR details.

By monitoring call quality, administrators can promptly identify and resolve network issues. This helps meet customer expectations about quality of service.

BENEFITS
customer_experience
Customer experience
Better quality of service
operational_agility
Operational agility
Proactive monitoring of network performance

Controlled environment deletion

To speed up database performance, administrators can delete a billing environment with large amounts of obsolete data (e.g. millions of customers). Administrators can now control the deletion process – view its progress, estimate the remaining time, or stop deletion and restart it later. Thereby administrators can manage system load and avoid service degradation during data cleanup. Control of environment deletion is currently available for Oracle-based installations.

BENEFITS
operational_agility
Operational agility
System performance optimization and prevention of service degradation

Malay IVR localization

IVR applications are now available in Malay, enabling CSPs to provide native-language services in Malaysia and to Malay-speaking customers in other countries. Thereby CSPs can attract new customers and widen their customer base.

BENEFITS
customer_experience
Customer experience
Localized IVR service for the Malaysian market

VPN redundancy for PortaSwitch® sites in the cloud and on premises

The VPN client in PortaSwitch allows the building of IPSec VPN tunnels to interconnect sites deployed on premises and in the cloud. A VPN endpoint for cloud-based site comprises two redundant IPSec tunnels, which can now be linked with the VPN endpoint on an on-premises site, with one tunnel defined as a failover. This ensures a backup connection to the cloud in case of disconnection during cloud maintenance, thus improving PortaSwitch®’s fault tolerance.

BENEFITS
operational_agility
Operational agility
Improved PortaSwitch® stability


Read about other enhancements in the New Features Guide.

News

contact@portaone.com

Toll-free calls (phone & Skype)
+1 866 747 8647
Calls & faxes from abroad:
+1 604 628 2508

PortaOne, Inc.
Suite 408, 2963 Glen Drive
Coquitlam, BC, V3B 2P7
Canada

Superb reliability and scalability with
24/7 professional technical support

icon1.png

Open architecture

PortaOne provides both APIs and source code for PortaSwitch to allow an easy integration
 
icon2.png

Scalability for growth

Our platforms can easily scale up by adding more servers to match your project success
 
icon3.png

Reliability and redundancy

Clustering and geo‑redundancy for high availability configuration and zero downtime updates
 
icon4.png

Agile development

PortaOne delivers more than 20 software builds per year - new features are available every 7 weeks
 
icon5.png

24/7 technical support

Over 60% of our 300 engineers are in the technical support services, praised as the best in industry
Our site uses cookies.
By continuing to use our site you are agreeing to cookies policy
accept and close