It is mostly aimed at enhancing the overall system stability and usability, also the following new features are present.
- PortaBilling® new web GUI
- New trace session page
- Call identification in Mobile Centrex
- Call disconnect in case of unsuccessful blind transfer
- Disconnect calls to auto-attendant
- API for call queue management and call redirect
- Load balancing within sites using the dispatching SBC
- Diversion headers modification
- Support of number porting requests in dual-version PortaSwitch®
- New OS version
- Redundancy management for different site types
PortaBilling® new web GUI
The new web GUI covers the majority of functionalities necessary for customer and service management. We encourage you to gradually begin to operate with PortaBilling® via this new web GUI. For backward compatibility, the old web interface remains available and is accessible with a single mouse click.
New trace session page
With the new web interface we introduce a revolutionary approach in tracing user sessions. Administrators now see the whole session flow on a single page. PortaBilling® analyzes a user session and provides an administrator with causes and possible solutions for solving an issue. The advanced view with all log events is available for deeper investigation and your support staff. This simplifies troubleshooting and drastically reduces the load on your administrators. The new trace session page is available beginning with MR65-1.
Call identification in Mobile Centrex
To ensure the better management of incoming calls to Mobile Centrex, administrators can now configure call identification according to origin. This enables users to differentiate among calls arriving from huntgroups / call queues and calls arriving from the outside, and treat them accordingly. Service providers benefit from increased customer loyalty and therefore remain competitive in the market.
Call disconnect in case of unsuccessful blind transfer
Now administrators can unify the call transfer flow for users of different devices so that in case of an unsuccessful blind transfer, all calls between the initiating parties are either restored or disconnected. This simplifies troubleshooting, especially if you follow a BYOD (bring your own device) policy in your business, and it also improves customer experience.
Disconnect calls to auto-attendant
The newly introduced ability to disconnect calls to an auto-attendant during a period of inactivity and / or upon not receiving user input enables administrators to reduce fraudulent activity that could occur on a phone line. As a result, service providers can better meet customer demand in terms of an IP Centrex solution.
API for call queue management and call redirect
The extended call control API enables service providers to expand their CTI solution by personalizing call management for different types of IP Centrex users. Namely, they can introduce call queue management capabilities into an operator’s console based on having received notifications about calls connected, in waiting or calls that have left the queue. Service providers can also extend agents’ capabilities for managing incoming calls by enabling them to redirect a call to a predefined number based on that agent’s presence status (e.g. at the meeting). This enables ITSPs to provide custom-tailored applications for their customers, which therefore brings customer service to a new level.
Load balancing within sites using the dispatching SBC
The administrators of geo-redundant PortaSwitch® can now effectively balance a load within the network by defining the percentage of requests to be delivered to each site by the dispatching SBC. During a system update, the requests of the site under maintenance are evenly distributed among the remaining sites. This gives advanced flexibility in system management and use of resources.
Diversion headers modification
Multiple call forwarding is characterized by adding a Diversion SIP header to INVITE requests with each forwarding step. This functionality enables administrators to remove all but the last Diversion header, thereby ensuring that the vendor equipment properly processes the calls forwarded multiple times.
Support of number porting requests in dual-version PortaSwitch®
Another phase of dual-version PortaSwitch® development introduces support for number porting requests’ distribution and processing to the system which currently serves the customer. This facilitates smooth customer migration and ensures uninterrupted operation of number porting functionality for users.
New OS version
PortaSwitch® now uses Oracle Enterprise Linux version 7.4, which provides improved performance, enhanced security, straightforward administration and advanced reliability. The upgrade is performed via the PortaSwitch® software management framework, so it is entirely seamless for PortaSwitch® customers and therefore no manual actions (e.g. console operations) are required on their part.
Redundancy management for different site types
To optimize the network topology for remote locations, administrators can now add softswitch-only secondary sites to their geo-redundant PortaSwitch®. The high-availability of the whole system is ensured by enabling softswitch-only sites to fail over to the services of fully redundant secondary sites when they operate in stand-alone mode.