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19 July 2011

End of Technical Support for MR19 and All Other Older Maintenance Releases

In order to provide better service for the currently active versions of the software, PortaOne will no longer provide technical support for Maintenance Release 19 and older versions of PortaSwitch after January 1, 2012.

PortaSwitch Maintenance Release 19 was initially released over 2 years ago in April 2009, and the last build (MR19-3) was released in March 2010. Maintenance Release 19 and older releases are now outdated, and can expose customers to various problems that have already been fixed in newer versions of the software.

This measure does not affect the software functionality – after January 1st all existing PortaSwitch systems running MR19 (or an older release) will continue operating normally. The only difference is that after January 1, 2012 the PortaOne technical support team will not be able to assist with any use, configuration or troubleshooting issues.

The existing documentation will continue to be available through the dedicated archive page.

We recommend that all customers running Maintenance Release 19 perform an upgrade to MR20 (the last release using FreeBSD OS considered to be stable) and then upgrade to MR22 (the latest stable release with Oracle Enterprise Linux, central configuration server and fail-safe software update procedure).

Customers are encouraged to contact PortaOne’s support team to discuss and plan a migration schedule for updating to MR20 at their earliest possible convenience, since this process requires an extended period of time in order to be planned and executed properly, with the required amount of preparation and testing.


Superb Reliability and Scalability with
24/7 Professional Technical Support

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Open architecture

PortaOne provides both APIs and source code for PortaSwitch to allow an easy integration
 
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Scalability for growth

Our platforms can easily scale up by adding more servers to match your project success
 
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Reliability and redundancy

Clustering and geo-redundant site configuration allow to address the most rigorous requirements
 
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Constant improvement

The dedicated highly skilled development team delivers more than 20 software builds per year
 
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24/7 technical support

Over 60% of our 300 engineers are in the technical support services, praised as the best in industry