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Documentation

Billing by the Class of Caller Number

This chapter demonstrates how to set up the billing of calling card users by the class of caller number. Ordinarily, an ITSP incurs different costs for incoming calls to an IVR access number, based on where a call originates from. For example, an ITSP in Brazil will be charged 0.05 real per minute for an incoming call originating from the metropolitan areas of Sao Paulo or Rio de Janeiro, but for an incoming call to the same access number that originates from a mobile phone, the cost is 0.10 real per minute. Naturally, the ITSP should pass that cost on to the end user; this is done by applying different tariffs for the customer’s outgoing calls (which include the added cost), based on where the call originated from.

 

In the US and Canada, the OLI (originating line information) is usually used to distinguish between different classes of originating numbers. Unfortunately, that information is generally not available for ITSPs in the rest of the world, so a determination has to be made based on the caller’s phone number (CLI).

 

Since the definition of a single “class” of numbers in some countries (e.g. Brazil) includes literally thousands of prefixes (e.g. Rio de Janeiro), PortaBilling® offers a convenient tool for managing these definitions: each class is defined as a destination group. The calling card IVR can look up the “class” for the caller’s number and then use the class name as the “access code” when selecting a specific tariff in a product.

Checklist

Print this page and use it to check off the operations you have completed while performing the system setup according to the instructions in this chapter. Please be sure to perform all of the operations in the order designated (all of the boxes should be checked); otherwise the service will not work.

 

 

Operation

 

Done

Routing configuration

 

Create an IVR Applications with the Prepaid card calling Application. On the Instance Parameters tab of this IVR Applications, tick the Select Outgoing Tariff Based on ANI check box.  

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Rating configuration

 

Create a destination group set with destination groups that contain destinations for defining a “class” of numbers.

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Create a tariff with the rates that include all the destinations from the destination group set that you configured in the previous step. Create additional tariffs: one tariff for each separate destination group from the destination group set.

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Create a product for your prepaid card users.

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Create a rating entry on the product’s Services and Rating tab with a PortaUM® node, ANI#Access Number (in our example ANI#18661234555) in the Access Code field and the tariff with rates including destinations from the destination group set.

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Create a rating entry for each destination group with the following parameters: the PortaUM® node, Destination Group #Access Number (e.g. FIXED#18661234555) in the Access Code field and the tariff including rates covering this destination group (in our example FIXED, INTERCONNECTED, MOBILE and UNKNOWN).

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Create Access Number

1.      Open the IVR Applications page.

2.      Click the  Add button.

 

 

3.      Fill in the following fields:

·           Number – specify the actual number to be dialed by the user.

·           Name – specify the access number name.

·           Application – choose Prepaid card calling.

4.      Click the  Save button.

 

 

5.      Click on the Access Number link to open a page containing the parameters of this access number.

 

 

6.      Specify all the required parameters and tick the Select Outgoing Tariff Based on ANI check box.

7.      Click  Save & Close

 

 

 

 

Create a Destination Group Set

1.      Open the Destination Group Sets page.

2.      Click the  Add button.

 

 

3.      In the Name field specify the name of a new destination group set.

4.      Click the  Save button.

 

 

5.      Click on this destination group set link.

 

 

 

6.      Click the  Add button to add a destination group.

 

 

7.      Specify the name of this destination group.

8.      Click the  Save button.

 

 

9.      Click on the newly created destination group to add prefixes.

 

 

10.  Click the  Add button to add prefixes to the destination group.

 

 

11.  Search for the required destinations and tick the check box next to each specific destination.

12.  Click the  Save button.

 

 

13.  Click the Close button.

 

 

Repeat steps 6-9 to add all required destination groups.

 

Create a Tariff

 

1.      Open the Tariff Management page.

2.      Click the  Add button.

 

 

3.      Fill in the Add tariff form:

·           Name – A short name for the tariff; this is the name you will see in the select menus (e.g. Prepaid cards).

·           Currency – Indicates the currency in which you charge your customers.

·           Applied To – Choose “Customer,” as this tariff will be used to charge your customers.

·           Managed By – Choose Administrator Only here.

·           Service – Choose Voice Calls.

4.      Click the  Save button.

 

 

5.      While in the Edit Tariff window, click   Rates in the toolbar.

 

 

6.      On the Edit Rates screen, press  Add to add rates for the destinations from the assigned destination group set.

 

 

7.      Click on the letter ‘G’ located to the left of the Destination link.

 

 

8.      Click on the Destination Group link to open the window containing destination groups.

 

 

9.      Choose the required destination group.

 

 

 

 

10.  Click the  Save button to create rates for the destinations from this destination group.

 

Repeat steps 7-10 to add the rates from other destination groups.

 

Create additional tariffs, one tariff for each destination group from the destination group set.

11.  Fill in the Add tariff form and click the  Save button.

 

 

 

12.  On the Edit Rates screen, press  Add to add rates for the destinations from the destination group.

 

 

 

13. Select required destination group and click the Save button.

 

 

 

Repeat steps 11-13 to create additional tariffs for other destination groups.

Create a Product

1.      In the Rating section of the Admin-Index page, choose Products.

2.      On the Product Management page, click the  Add button.

3.      Fill in the Add product form:

·        Product name – Product object name (e.g. Prepaid cards).

·        Currency – Select the same currency as you used for the tariffs.

·        Managed by – Choose Administrator Only here.

4.      Click  Save.

 

 

 

5.      Click on the Services and Rating tab to edit this product’s rating list.

 

 

 

Create Rating Entry in the Product’s Rating List

Create a rating entry on the product’s Services and Rating tab with the PortaUM® node, ANI#Access Number (in our example ANI#18661234555) in the Access Code field and the tariff with a destination group set.

 

1.      When the Services and Rating tab is selected, click the  Add button.

 

 

 

2.      Choose Voice Calls in the Service select menu.

3.      In the Node menu, select the PortaUM® node.

4.      Enter ANI#Access Number in the Access Code field (in our example ANI#18661234555).

5.      In the Tariff menu, select the Prepaid cards tariff, created previously.

6.      Click  Save&Close to save this rating entry.

 

 

 

Create Rating Entries for Each Destination Group

Create rating entries for each Destination Group with the following parameters: the PortaUM® node, Destination Group#Access Number (e.g. FIXED#18661234555) in the Access Code field and the tariff with rates including destinations from this destination group (FIXED).

 

1.      When the Services and Rating tab is selected, click the  Add button.

2.      Choose Voice Calls in the Service select menu.

3.      In the Node menu, select the PortaUM® node.

4.      Enter the Name of the Destination group#Access Number in the Access Code field (for example FIXED#18661234555).

5.      In the Tariff menu, select the Prepaid cards FIXED tariff.

6.      Click  Save&Close to save this rating entry.

 

 

 

Repeat the same steps to create a rating entry for each destination group (e.g.INTERCONNECTED, MOBILE, and UNKNOWN; the last one will be used for callers whose ANI doesn’t belong to any specified destination group).