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Documentation

Broadband Internet Access Services

Examples of Broadband Packages

Checklist

Enable the NetAccess Service Type

Create Destination

Create Services

Create Nodes

Create a Vendor Tariff

Enter Rates

Create a Vendor

Define a Connection

Create a Customer Tariff

Enter Rates

Create Subscriptions

Create a Destination Group Set

Define a Destination Group

Assign Prefix to Destination Group

Create a Volume Discount Plan

Define Discounts within Volume Discount Plan

Create an Internet Access Policy

Create a Product

Create a Customer

Create Accounts

Check Current Volume Discount Statistics for Account

Verify Broadband Event History for Account

 

This chapter describes how you can use PortaBilling® to provision and define rates for broadband Internet access services (such as DSL, ADSL, cable, etc.)

 

The most typical broadband package types you can offer your clients include:

·         Fixed bandwidth (download and/or upload) and unlimited data transfer, for a fixed monthly fee.

·         Fixed bandwidth (download and/or upload) and a limited total data transfer amount, for a fixed monthly fee.

·         A pay-as-you-go plan, where the customer is charged based on the amount of data transferred (per kilobyte, megabyte or gigabyte).

 

In this chapter we will show you how to:

·         charge data transfers using tariffs;

·         implement packages with a fixed monthly fee using subscriptions assigned to products;

·         limit bandwidth for a product and/or an account;

·         limit data transfers using discount plans.

 

You will also learn how to assign a static IP to an account and restrict the number of simultaneous Internet sessions with the same Account ID.

 

Examples of Broadband Packages

As an example, we will create three packages with the following specifications:

1.      Start: 128 kbps upload and 512 kbps download bandwidth, unlimited data transfer, $15.00 monthly. To provide all of your customers with comfortable internet usage you can design a service usage policy, thus excluding service abuse or illegal service usage. To do this you can limit the upload / download bandwidth after your customer reaches a certain threshold of transferred data. For example, you can limit upload / download bandwidth to 64 kbps after customer transfers 1 GB of data in a single day, on the next day upload / download bandwidth will be restored to its usual value.

2.      Pro: 512 kbps upload and 2 Mbps download bandwidth, 5 GB of data transferred during peak hours and 20 GB of data transferred during night hours, $30.00 monthly. Data transfer above these thresholds is charged at $20 per gigabyte.

3.      Premium: 256 kbps upload and 1 Mbps download bandwidth, data transfer up to 10 GB, $40.00 monthly. When the data transfer exceeds this threshold, the amount of available bandwidth will be severely reduced.

 

Please refer to the PortaBilling Web Reference Guide PDF for detailed instructions on how to navigate and operate the web interface, as along with detailed explanations of particular fields.

Checklist

Print the following page and use it to check off the operations you have completed while performing the system setup according to the instructions in this chapter. Please be sure to perform all of the operations in the order designated (all of the boxes should be checked), otherwise the service will not work.

 

 

Operation                                          

 

Done

General configuration

 

Enable the NetAccess service type on the Configuration Server web interface.

[     ]

Create the symbolic destination NETACCESS.

[     ]

Create services.

[     ]

Network configuration

 

Add a Cisco NAS as a node on the web.

[     ]

Rating configuration (Vendor)

 

Create a Tariff A, which describes your data transfer costs.

[     ]

Insert rates in tariff A for the symbolic NETACCESS destination.

[     ]

Create a vendor.

[     ]

Create a connection for this vendor with the Internet Access service type, using tariff A.

[     ]

Rating configuration (Customer)

 

Create a tariff B which will be applied to Internet users.

[     ]

Insert rates in tariff B for the symbolic NETACCESS destination.

[     ]

Create subscriptions.

[     ]

Create a destination group set.

[     ]

Create a destination group.

[     ]

Assign the NETACCESS prefix to this destination group.

[     ]

Create a volume discount plan.

[     ]

Define discounts within this discount plan.

[     ]

Create an Internet access policy.

[     ]

Create a product.

[     ]

Assign this discount plan as the default one for the product.

[     ]

Create one rating entry in the account’s product, using the node you created and tariff B.

[     ]

Apply a subscription to the product.

[     ]

Apply an Internet access policy to the product.

[     ]

Account provisioning

 

Create a customer.

[     ]

Create accounts for this customer.

[     ]

Assign a static IP and restrict the number of simultaneous sessions for accounts.

[     ]

Set a bandwidth limit for accounts.

[     ]

Initial Configuration of PortaSwitch®

If you have just installed the PortaSwitch® software or dedicated a new billing environment to configure the services described in this handbook, make sure to first perform the initial configuration of PortaSwitch®. To do this, use the PortaSwitch® Initial Configuration handbook.

Enable the NetAccess Service Type

1. Enable the NetAccess Service in the Service Types group on the Configuration Server web interface.

2. Press Check / Apply to apply a new configuration.

 

Create Destination

This step is only required if you have not defined the necessary destination before. If not, you will need to create a symbolic NETACCESS destination.

 

1.      In the Rating section of Admin-Index, choose Destination.

2.      Click on the add Add button.

3.      Fill in the required information. In the Description column, enter some useful information about the service being provided (e.g. Internet), since this is what your clients will see on their xDR History pages.

 

 

4.      Click save Save.

Create Services

Services provide a way to define how charges are calculated (e.g. whether customers are charged based on the time they stay online, or the amount of data transferred) and how these are then presented on their invoices.

 

 

 

 

1.      In the Billing section of Admin-Index, choose Services.

2.      Click on the add Add button.

3.      Fill in the required information:

·         Name – A short descriptive name for this service, it will be used in the select menus and shown on customer self-care pages (e.g. Broadband.)

·         Service Type – Select Internet Access.

·         Rating Base – Select upload+download (mbytes). 

·         Base Unit – Select megabyte.

·         Billing Unit – Select gigabyte. This will be shown on statistics screens and on invoices.

4.      Click save Save.

5.      Repeat steps 2-4 if you need to create more services.

Create Nodes

This step is only required if you have not entered your NAS into the system before. In this case, you must enter your NAS as a node. PortaBilling® requires some key information about your network equipment such as IP address, Node ID, Radius shared secret, etc.

 

 

 

 

1.      In the Networking section of the Admin-Index page, choose Nodes.

2.      In the Node Management window, click the add Add icon.

3.      Fill in the Add Node form:

·         Node Name – A short descriptive name for this node (e.g. Cisco NAS.)

·         Manufacturer - Select Cisco.

·         Type – Select NAS.

·         Node ID – Cisco NAS host name (recommended hostname.domainname).

·         NAS-IP-Address – IP address of the NAS.

·         Radius Client – Make sure this check-box is enabled, since the NAS (node) must be able to communicate with PortaBilling via RADIUS.

·         Radius Key – Enter the RADIUS secret key you have specified in the configuration of the NAS.

·         Radius Source IP – See the Node ID, NAS IP address, and Radius source IP section of the PortaBilling Administrator Guide. Unless your NAS has multiple network interfaces, the value here should be the same as the NAS-IP-Address.

·         POD Server – Make sure to check this box to enable interaction with this server on NAS. The system will send a special command to this server if an account runs out of balance, exceeds its data transfer limit, or expires. The POD server will then terminate the Internet session(s) opened by this account.

4.      Click save_close Save&Close.

5.      Repeat steps 2-4 until all of your nodes have been entered.

Create a Vendor Tariff

This step is only required if you have not entered vendor information into the system before.

 

·         The tariff is a single price list for the use of internet access services. To successfully provide internet access services, a tariff with corresponding data costs should be created; this tariff is created as “Applied to: Vendor”.

 

To create the required tariff, follow the next steps:

 

 

 

1.      In the Rating section of Admin-Index, choose Tariffs.

2.      On the Tariff Management page, choose add Add.

3.      Fill in the Add Tariff form:

·         Name – A short name for the tariff object (e.g. Internet Access); this is the name you will see in the select menus.

·         Currency – Indicates the currency in which the vendor charges you.

NOTE: The currency for the tariff may be chosen only once, and cannot be changed later.

·         Applied To – Choose Vendor in the Applied To select menu.

·         Routing – Clear the Routing check box.

·         Service – Select the services you created earlier (in our example Broadband).

·         Short Description – Specify a short tariff description.

·         Description – Specify an extended tariff description.

4.      Click save Save.

Enter Rates

This step is only required if you have not entered vendor information into the system before.

 

 

 

1.      While on the Edit Tariff page, click on  Rates in the toolbar.

2.      In the Edit Rates screen, click  Add.

3.      Fill in the required information:

·         Rate Codes – A symbolic destination prefix may be entered directly, or you can access the destinations directory by clicking the Rate Codes link (in the column header).

NOTE: The NETACCESS rate code you are trying to create a rate for must already exist in Destinations.

·         Minimum Threshold – First billing unit in base units (in our example, megabytes).

·         Rounding – Next billing unit in base units (in our example, megabytes).

·         Unit Price Initial – Price for first interval per billing unit (in our example, per gigabyte). The vendor tariff needs to contain a 0 price rate.

·         Unit Price Next – Price for first interval per billing unit (in our example, per gigabyte). The vendor tariff needs to contain a 0 price rate.

·         Effective From – Leave “immediately” here.

4.      Click the save Save button in the toolbar, or the save_add icon on the left side of the row.

Create a Vendor

This step is only required if you have not entered vendor information into the system before.

1.      In the Participants section of the Admin interface, choose Vendors.

2.      On the Vendor Management page, click add Add.

 

 

3.      Fill in the Add Vendor form. Since this symbolic vendor is created only so that the system will function properly, there is no need to fill in all the fields on the three available tabs. You need only type in a vendor name. Leave the base currency.

4.      Click the save Save button in the toolbar.

Define a Connection

1.      In the vendor toolbar click the  Connections button.

 

 

2.      Press add Add to add a new connection.

3.      Fill in the connection information:

·         Description – Type in a short description for this connection.

·         Service Type – Select Internet Access.

·         Node – Select the Cisco NAS which you previously added as a node.

·         Tariff – Select the vendor tariff you created earlier.

·         Capacity – In the Capacity field of Connection Load tab specify the maximum number of sessions you anticipate handling on this NAS in the near future. This parameter is only used for correctly scaling the load graph for the connection.

4.      Click save Save.

Create a Customer Tariff

To successfully provide internet access service, you need to create a tariff for each account’s billing scheme, these tariffs are created as “Applied to: Customer.”

 

To create the required tariff, follow the next steps:

 

 

 

 

1.      In the Rating section of Admin-Index, choose Tariffs.

2.      On the Tariff Management page, choose add Add.

3.      Fill in the New Tariff form:

·         Name – Type in a short name for the tariff object; this is the name you will see in the select menus.

·         Currency – Select the currency in which you charge your customers.

·         Applied To – Choose Customer, as this tariff will be used to charge your customers.

·         Managed By – Choose Administrator Only here (this option is only visible after you select Applied to: Customer above).

·         ServiceSelect the services you created earlier (in our example Broadband).Choose one of the services you created.

4.      Click save Save.

5.      Repeat steps 1-4 until you have entered all of the tariffs. In our example, we need to create two customer tariffs: one for the Start package and another joint one for the Pro and Premium packages:

 

Enter Rates

 

 

 

1.      On the Tariff Management page you will see a list of available tariffs. Click the  Rates icon before the name of the tariff.

2.      In the Edit Rates screen, click  Add.

3.      Fill in the required information:

·         Rate Codes – Type in the NETACCESS destination directly, or select it by clicking the Rate Codes link (in the column header).

NOTE: The NETACCESS rate code you are creating a rate for must already exist in Destinations.

·         Minimum Threshold – First billing unit in base units (in our example, megabytes). Specify 1 here.

·         Rounding – Next billing unit in base units (in our example, megabytes). Specify 1 here.

·         Unit Price Initial – Price for first interval per billing unit (in our example, per gigabyte). Charge your Internet users who are subscribed to the Pro package $20 per gigabyte for data transfer above the thresholds. Specify this price here.

·         Unit Price Next – Specify the same price as for the Unit Price Initial.

·         Effective From – Leave immediately here.

4.      Click the save Save button in the toolbar, or the save_add icon on the left side of the row.

5.      Repeat steps 1-4 for all your tariffs. In our example, we need to create a 0 price rate for the Start package:

 

Create Subscriptions

Subscriptions allow you to charge a certain periodic fee to accounts which belong to a certain product. Below we will show you how to create a monthly $15.00 subscription and apply it to a product with unlimited data transfers. You will also need to create monthly $30.00 and $40.00 subscriptions and apply these to the corresponding products.

 

 

 

1.      In the Rating section of the Admin-Index page, choose Subscription Plans.

2.      On the Subscription Plan Management page, click the  Add icon.

3.      Fill in the Add Subscription Plan form:

·         Name – Specify a name for this subscription.

·         Currency – Select the currency in which you will charge your Internet users.

General Info tab

·         Invoice Line Description – The description to appear on the invoice sent to the customer.

Periodic Fees tab

·         Click the Edit icon and enter the rates for periodic billing. PortaBilling® will auto-fill the form after the rate for monthly billing has been entered. You can edit rates or add new rates for the same subscription.

·         Click   Save.

 

4.      Repeat the above procedure for all your subscriptions:

 

Create a Destination Group Set

In order to define discounts for your Internet service, you need to create a destination group set.

 

1.      In the Rating section of the admin interface, choose Destination Group Sets.

2.      On the Destination Group Sets page, choose  Add.

 

 

 

 

3.      Type in the name of the new destination group set.

4.      Click the  Save button in the toolbar or the  icon on the left end of the row.

Define a Destination Group

Now you need to create one destination group.

 

1.      In the Rating section of the admin interface, choose Destination Group Sets.

2.      On the Destination Group Sets page, click on the destination group set name to enter the Edit Destination Group Set screen.

3.      Click  Add to add a new destination group.

 

 

 

 

4.      Type in the destination group name, then click the  Save button in the toolbar or the  icon on the left end of the row.

Assign Prefix to Destination Group

1.      When in edit mode for a destination group set, click on the name of the destination group to see its details.

 

 

 

2.      Click  Add to enter “add prefixes” mode.

 

 

3.      To display the NETACCESS prefix, type it in and press the Prefix search button.

      

 

 

4.      Select the prefix and then press the  Save button.

Create a Volume Discount Plan

A volume discount plan contains definitions of all the applicable special discounts offered to users of a certain product.

 

1.      In the Rating section of the admin interface, choose Volume Discount Plans.

2.      On the Discount Plan Management page, choose  Add.

 

 

 

3.      Fill in the Add Discount Plan form:

·         Plan Name – A short descriptive name for this discount plan (e.g. Pro Discount.)

·         Currency – Select the currency in which you charge your customers.

NOTE: The currency for the discount plan may be chosen only once (at creation) and cannot be changed later.

·         Destination Group Set – The destination group set which will be used to select the definitions of individual destination groups. Choose the destination group set you created in the previous steps.

·         Destination Group Lookup Type – Select here Same Destination As Rate.

·         Charged Amount Rounding – Specify to what number after the decimal point the charged amount should be rounded off. An X (to the left) means that the digit(s) in this position will be unchanged, while a 0 (to the right) means that this position will be rounded off.

·         Description – Specify an extended discount description.

Please consult the Volume Discount Plans section in the PortaBilling Web Reference Guide for a description of the parameters available here.

4.      Click  Save.

Define Discounts within Volume Discount Plan

1.      While in the Edit Discount Plan form, click on the Discounts tab.

2.      Press  Add to add a new discount.

 

 

3.      Enter the initial information about this discount:

·         Destination Group – Type in the name of the destination group you have created (Internet Access in our example).

 

 

·         Service – Select the services you created earlier (in our example Broadband).

·         Type –As the discount levels are to be based on the total amount of transferred data, choose Volume, gigabytes. For more details about different discount level options, see the PortaBilling Administrator Guide.

·         Usage Period – This defines how often the volume discount is reset. Select monthly here.

·         Prorate Thresholds for First Usage Period – Select this check box, and this option will prorate volume discount thresholds according to the number of days remaining in the first usage period after the volume discount assignment.

·         Restart Usage on Billing Date – This aligns the beginning of a volume discount usage period with the customer’s billing period (if they are of the same length). This is currently applied to the combinations of monthly usage period with monthly (anniversary) or 30-day billing periods.

·         Click the  Add button in the toolbar to add discount definitions. There are three tabs where you can define three different discounts for the peak and off-peak periods:

 

 

4.      Define the applicable discount levels for the peak period:

·         In the Threshold column, enter the threshold value. For our Pro package, we need to add a 5 GB threshold.

 

 

·         In the Discount column, enter the actual value of the discount (use 100 to specify free data transfer). Do not put a % sign after the number, as this will be appended automatically.

·         Check the Notification box if you want an e-mail to be sent to the customer or account subscriber when a threshold is crossed. If no e-mail is specified for the subscriber, notification will be sent to the customer to whom the subscriber belongs.

·         Using the Service Restriction list, you can restrict bandwidth for data transfers when this threshold is reached.

·         For the Pro package, select No Restriction.

·         The Limit Usage option changes the bandwidth to an extremely low value (defined in the Internet access policy assigned to the appropriate product / account), but the customer can still access the Internet to check his bill, make a payment, etc. Select the Limit Usage option in the volume discount plans that are applied to your Internet users with the Premium package.

·         Click on the  icon at the left end of the row to complete definition of this discount level. Repeat the steps above to define more discount levels.

 

 

5.      Click on the Off-Peak Period tab and define the applicable discount levels for weekends. First, you need to uncheck the box reading Use the same discount scheme as for the peak period.

 

 

 

6.      Click  Save&Close in the toolbar in order to return to the Edit Discount Plan screen. You will see that the Discount Scheme column is now populated with the discount definition:

 

 

7.      Click  Save&Close.

 

Repeat this procedure for other packages:

 

For the Premium package, define 10 and 12 GB peak thresholds. Limit usage for customers after their data transfer reaches 10 GB. Block usage after 12 GB (to prevent service abuse).

 

 

Click  Save&Close to save this discount scheme. It will be displayed on the Edit Discount Plan page:

 

 

Click  Save&Close.

 

For the Start package, define the “fair usage policy” in order to prevent service abuse. To do that define a 5 GB peak threshold. Limit usage for customers after their data transfer reaches 5 GB.

 

 

Click  Save&Close to save this discount scheme. It will be displayed on the Edit Discount Plan page:

 

Create an Internet Access Policy

The Internet access policy allows you to restrict the amount of available bandwidth or prohibit Internet access based on a specific time of day or day of the week. For example, you may allow Internet access only at night and for 24hrs during the weekend or restrict the bandwidth for data transfer to 1 Mbps.

 

1.      In the Networking section of the admin interface, choose Internet Services.

2.      On the Internet Access Policies page, choose  Add.

 

 

 

3.      Fill in the download and upload rates for all access types:

·         Regular – A regular bandwidth rate that is used most of the time. In our example the Download Rate for the Pro package is 512 kbps, the Upload Rate is 2 Mbps.

·         Limited – This usually restricts the bandwidth to an extremely low value, so that the customer can only access the Internet for checking his bill, making a payment, etc. Let’s specify 64 kbps here for the Download Rate and 64 kbps for the Upload Rate.

·         Off-Peak – This defines a bandwidth rate for the off-peak times. In our example the values for this row are the same as for the Regular access type.

·         Blocked – This access type prohibits Internet access (this rate can not be changed).

4.      Configure the access type of usage on the grid that shows all of the week’s hours. Simply click several times on a cell within the grid to set a certain access type for that particular hour.

5.      Click  Save.

6.      For the Start package fill in the download and upload rates for all access types according to the “fair usage policy”:

·         Regular – A regular bandwidth rate that is used most of the time. In our example the Download Rate for the Start package is 512 kbps, the Upload Rate is 128 kbps.

·         Limited – Specify 64 kbps here for the Download Rate and 64 kbps for the Upload Rate.

·         Off-Peak – In our example the values for this row are the same as for the Regular access type.

 

 

7.      Click  Save.

Create a Product

An account for accessing your Internet services will be issued for a specific product. Products are a powerful feature that defines different ways to bill an account. Product definition is always done in two steps: product definition and creation of rating list. In our case, we need to create three products: Start with 128 upload and 512 kbps download bandwidth (unlimited data transfer), Pro with 512 kbps upload and 2 Mbps download (above-limit data transfer is charged), and Premium with 256 kbps upload and 1Mbps download (capped data transfer).

 

 

 

1.      In the Rating section of the Admin-Index page, choose Products.

2.      On the Product management page, click the add Add icon.

3.      Fill in the “Add product” form:

·         Product Name – Type in a short name for the product object; this is the name you will then see in the select menus.

·         Currency – Select the currency in which you charge your customers; only tariffs which have the same currency will be permitted in the rating list.

·         Product Type – Choose Main Product here.

General Info tab

·         Default Discount Plan – In our example, select None (no discount applied) for the Start package. For the other two packages, select the corresponding discount plans.

 

 

 

4.      Click save Save.

5.      Click on the Services and Rating tab to edit this product’s rating list.

Enter Node and Tariff into Product’s Rating List

The rating list has three functions: it specifies services available to users, defines permitted access points (nodes and access numbers) and specifies which tariff should be used for billing in each of these points.

 

 

 

 

1.      When the Services and Rating tab is selected, click on the add Add icon.

2.      Choose Broadband in the Service select menu.

3.      In the Node menu select the Cisco NAS node.

4.      The Access Code should be left empty for the basic SIP service.

5.      In the Tariff menu, select the appropriate tariff which applies to your customers when they use Internet service.

6.      Click save Save to save this rating entry.

Subscriptions tab

 

 

·         Click the Add icon to add a subscription to the selected product.

Service Configuration tab

 

·         Services – Select Internet Access.

·         Hotlining – Select Enabled if you want to allow the session to be established with a specific hotline profile assigned to it in case a user is not allowed to access internet service (insufficient balance, customer blocked, or some other issue). When the end-user tries to browse the Internet, he will automatically be redirected to a separate web page informing him about the status of his account.

·         Static IP – Select Enabled if you want to assign a static IP to this account (the default setting is No).

·         Session Limit – Select Enabled to define a specific number of concurrent sessions.

·         Max Simultaneous Sessions – By default it is set to 1 (only one user will be able to log on with this account ID and use the Internet). If the account credentials are somehow hacked, no sessions will be initiated from other locations. Change this value if there is a real need to do so and the customer is aware of the risks.

·         Access Policy – Select Enabled to define Internet access policy and to set different bandwidths for different times of day.

·         Internet Access Policy – Select the access policy you created earlier.

 

7.      Repeat this procedure for all products.

 

Create a Customer

A customer is an owner of accounts. The customer’s contact information is used to distribute account usage information, internet access statistics, invoices, and so on. Usually, you will need to create one customer for each postpaid broadband user.

 

 

1.      In the Participants section of Admin-Index page, choose Customers.

2.      On the Customer Management page, choose add Add Customer.

3.      Fill in the Add Customer form. Please note that there are several tabs with extra information available on the screen. The most important fields are:

Main form (top)

·         Customer ID – Specify a short name for the customer; this will be used on the web interface.

·         Currency – Select the currency in which this customer will be billed.

Address Info tab

·         E-mail – An email address for the distribution of accounting information. After the billing period is over, a list of xDRs and other statistics will be sent to this address.

·         Bcc – Delivery to the specified email address of your account representative a copy of every outgoing email sent to the customer; this may be used for debug and archiving purposes.

Web Self-Care tab

o       Time Zone – The time zone for the customer self-care interface.

o       Web Interface Language – Language to be used on the customer self-care web interface.

Additional Info tab

o       Send Statistics - Summary only – Deliver a call summary only and do not attach a details file; this could be useful in the case of a large number of calls. Other options are Full Statistics (attach a complete list of xDRs) or Do not send (this option prevents the delivery of event statistics to this customer via email).

Billing tab

o       Billing Time Zone – Time zone in which customer’s billing period will be closed and invoices will be generated.

o       Billing Period – Frequency of invoice generation. For more details about the different available billing periods, see the PortaBilling Administrator Guide.

o       Last Day of the Period – Read-only field available only during customer creation; shows the last date of the customer’s first billing period.

o       Invoiced on – Read-only field available only during customer creation; shows a date when customer’s invoice will be generated.

Payment Info tab

o       Credit limit – Assign a credit limit for this customer.

Create Accounts

1.      Go to the Customers screen (the one containing the list of customers). It should resemble the screenshot below.

 

 

 

 

 

 

 

 

2.      Next to the customer name, click on the  or   icon (the one in the Accounts column) to go to the account management for that customer.

3.      Click on  Add.

4.      Fill in the Add Account form:

·         Account ID – The ID which will be used to authorize Internet access.

·         Blocked – you may create your account as blocked, although this is rarely done with SIP service accounts.

·         Opening Balance – the initial balance on the account.

Account Info tab

·         Type – Select Credit for your postpaid Internet users.

·         Credit limit – For a credit account, specify the credit limit. If you leave this field empty, it means there is no credit limit for this account (but a customer credit limit may still apply).

·         Service password – The account ID and this password will be used to authenticate Internet users. Make sure you choose a password which is difficult to guess or crack. Use the Auto button next to the Service Password field to generate a secure password.

·         E-mail – Enter the account owner’s email address here. If he ever forgets his password for the web self-care pages, he will be able to reset it, and a new password will be sent to this email address.

Service Configuration tab

·         Services – Select Internet Access.

·         Static IP – Select Enabled if you want to assign a static IP to this account (the default setting is No).

·         Static IP – If you have selected Enabled for the previous field, type in an IP.

·         Static IP Netmask – Type in a netmask, or leave the default value 255.255.255.255

 

5.      After clicking  Save&Close, you will see a confirmation screen announcing that a new account has been created.

6.      Repeat steps 3-5 to create more accounts for the customer. For instance, a company to which you supply broadband services may have several internet users.

Check Current Volume Discount Statistics for Account

1.      Go to the Customers screen (the one containing a list of customers).

2.      Next to the customer name, click the  icon (the one in the Accounts column) to enter account management for this customer.

3.      Perform an account search and, when the required account is displayed, click on the account ID.

4.      On the Account Info page, click on the Volume Discounts tab.

 

 

5.      View the information in the table:

·         Destination Group – The destination group this discount applies to.

·         Peak Level – The type of peak level this discount applies to (peak, off-peak or 2nd off-peak). In case of N/A, no off-peak levels are defined for the destination group in this discount plan, and the same discount applies all the time.

·         Threshold – The threshold value of the currently applied discount level.

·         Used – The current volume counter (total amount of data transfer or money spent).

·         Remaining – The total amount of data transfer or money remaining at this discount level; after it is used up, the next discount level will be applied.

·         Current Discount – The currently applied discount percentage.

·         Next Discount Level – The discount percentage which will be applied after the threshold is crossed.

·         Discount Info – Click on the  icon to view comprehensive information about all applicable discounts levels.

Click  Close.

Verify Broadband Event History for Account

You can view transaction records (xDRs) for your account subscribers on their respective xDR History pages. To check how much time they have spent on the Internet or how much data they have uploaded/downloaded, go to their Service Usage Details pages. Account subscribers can do the same by visiting their self-care interfaces.

Viewing xDR History

To view the xDR of an account, go to Customers, select the Customer owning the accounts, and click on the Accounts icon; or, alternatively, select Account Info in the Help Desk section of Admin-Index page.

 

 

Adobe SystemsYou can also go to the account self-care page (accessible via the Accounts menu item in the Home popup menu).

 

Login with the account’s web access login and password. After that you will be able to see the account’s dashboard interface. In the Billing Information tab, click Transactions.

 

 

 

 

 

 

Choose the date range for which you want to see a list of internet accesses, and click Show xDRs. In the results table you will see the charges and other fees, such as maintenance fees or refunds (if any). The report can be also downloaded by clicking the  Download icon.

Viewing Service Usage

While on the xDR History page, click the  Services Usage Details button. On the next page, select the service type and then click on the date for which you want to view the service usage:

 

 

 

On the next screen you can view the account’s hourly statistics for the chosen service type: