Corporate PINless Dialing IVR

 

Checklist

Create IVR Applications

Create an ANI Account

Create Personal Account

 

Corporate PINless dialing functionality will allow you to provide enterprise customers with PINless dialing service. It is useful for companies where multiple individuals place outgoing calls using the same caller number (typically from a company’s main phone line). In this case, a user enters an additional authorization code to correctly identify himself so that calls can be properly authorized against individual accounts and be presented, later, on a combined invoice.

Checklist

Print this page and use it to check off the operations you have completed while performing the system setup according to the instructions in this chapter. Please be sure to perform all of the operations in the order designated (all of the boxes should be checked); otherwise the service will not work.

 

 

Operation

 

Done

Routing configuration

 

Associate an access number with the Prepaid card calling IVR application. On the Authentication panel of this IVR Application, enable the ANI authentication and Use ANI and Use ANI and auth code options.  

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Account provisioning

 

Create an account with the company ID in the Associated number field.

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Create additional accounts to identify end users.

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Create IVR Applications

Associate an access number with the Prepaid card calling IVR Application. On the Authentication panel of this IVR application, enable the ANI authentication and Use ANI and auth code options.

 

1.     On the navigation menu, select Infrastructure, then select Voice calls processing and go to Voice applications.

2.     On the Create voice application panel, fill in the following fields:

·       Name – Specify the IVR application’s name (e.g. Calling Cards and Corporate PINless Dialing).

·       Application Type – Choose Prepaid card calling.

·       Entry point – Specify the actual number that must be dialed by an end user. Click  to add more Entry points.

 

 

3.     On the Voice application panel, go to the Authentication, Authorization, Accounting section and select Authentication.

4.     On the Authentication panel use a slider to enable the ANI authentication and Use ANI and auth code options. The length of the authentication code is 4 characters by default; this value can be changed in the Min/Max auth code length fields.

 

Configure the IVR settings

 

5.     Click Save.

Create an ANI Account

Create an account with the company ID in the Associated number field.

1.     On your customer’s panel, click Accounts.

2.     On the Create an account panel, fill in the account information:

·       ID – Specify the company’s main phone line.

·       Account role – Select the type of the account. Select Phone line from the list.

·       Product – Choose the main product, which you would like your account to have.

·       Activation date – Choose the date from which the account is usable. By default the account is activated immediately upon creation.

·       Service password – Specify a service password for this account.

·       Type – Select Credit in this field.

·       Balance control – Define the way the balance of the account is controlled. Subordinate – the balance will directly depend on the customer’s balance (only the customer tops up the balance); Individual credit limit – this account may have its own balance and credit limit (the customer credit limit still applies.) Select Subordinate in this field.

3.     Click Save.

 

Create an account

 

4.     On the Service configuration panel select Voice calls.

5.     Enable the Associated number option and specify the company ID in the Number field.

 

Enable associated number for the account

Create Personal Account

Create multiple accounts so you can identify end users.

 

1.     On your customer’s panel, click Accounts.

2.     On the Create an account panel, fill in the account information:

·       ID – Specify the Company ID#Authentication Code (e.g. 13941#1269).

·       Account role – Select the type of the account. Select Universal from the list.

·       Product – Choose the main product, which you would like your account to have.

·       Activation date – Choose the date from which the account is usable. By default the account is activated immediately upon creation.

·       Service password – Specify a service password for this account.

·       Type – Select Credit in this field.

·       Balance control – Define the way the balance of the account is controlled. Subordinate – the balance will directly depend on the customer’s balance (only the customer tops up the balance); Individual credit limit – this account may have its own balance and credit limit (the customer credit limit still applies.) Select Subordinate in this field.

3.     Click the Save button.

 

Add an account

 

Repeat steps 1-3 to add additional accounts for end-user identification.