Corporate PINless Dialing IVR

 

Checklist

Create IVR Applications

Create an ANI Account

Create Personal Account

 

Corporate PINless dialing functionality will allow you to provide enterprise customers with PINless dialing service. It is useful for companies where multiple individuals place outgoing calls using the same caller number (typically from a company’s main phone line). In this case, a user enters an additional authorization code to correctly identify himself so that calls can be properly authorized against individual accounts and be presented, later, on a combined invoice.

Checklist

Print this page and use it to check off the operations you have completed while performing the system setup according to the instructions in this chapter. Please be sure to perform all of the operations in the order designated (all of the boxes should be checked); otherwise the service will not work.

 

 

Operation

 

Done

Routing configuration

 

Associate an access number with the Prepaid card calling IVR Application. On the IVR Settings tab of this IVR Application, select the ANI Authentication and Use ANI and Auth Code check boxes.  

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Account provisioning

 

Create an account with the company ID in the Associated Number field.

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Create additional accounts to identify end users.

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Create IVR Applications

Associate an access number with the Prepaid card calling IVR Application. On the Instance Parameters tab of this IVR Application, select the ANI Authentication and Use ANI and Auth Code check boxes.

 

1.      Open the IVR Applications page.

2.      Click the add Add button.

 

 Open the IVR Applications page

 

3.      Fill in the following fields:

·         Name – specify the IVR application’s name.

·         Application Type – choose Prepaid card calling.

4.      Click the save Save button.

 

 Add an IVR application

 

5.      Click on the application’s name to further configure this IVR application.

 

 Select the application

 

6.      To add an access number, click the add Add button.

 

Click add button

 

7.      On the Access Numbers tab fill in the following field:

·         Access number – specify the actual number that must be dialed by an end user.

8.      Click the save Save button.

 

Add an access number

 

9.      Go to the IVR Settings tab. Select the ANI Authentication and Use ANI and Auth Code options. The length of the authentication code is 4 characters by default; this value can be changed in the Auth Code Length field.

10.   Click save_close Save & Close.

 

  Configure the IVR settings

Create an ANI Account

Create an account with the company ID in the Associated Number field.

1.      Open the Customer Management page.

2.      Select a customer who will use the newly created access number.

3.      Click on the Accounts button.

 Select the accounts icon

 

4.      Click the add Add button.

 Add an INI account

 

5.      Fill in the “Add account” form:

·       Account Role – Select the type of the account. Select Phone line from the list.

·       Main Product – Choose the main product, which you would like your account to have.

·       Account ID – specify the company’s main phone line.

·       Blocked – You may create your account as blocked, although this is rarely done with SIP service accounts.

6.      Click on the Service Configuration tab.

 

Fill in the account info

 

7.      Specify the company ID in the Associated Number field.

8.      Click the save Save button.

 

Enable associated number for the account

 

Create Personal Account

Create multiple accounts so you can identify end users.

 

1.      On the Accounts page click the add Add button to add a new account.

2.      Fill in the “Add account” form:

·       Account Role – Select the type of the account. Select Universal from the list.

·       Main Product – Choose the main product, which you would like your account to have.

·       Account ID – specify the Company ID#Authentication Code (e.g. 13941#1269).

·       Blocked – You may create your account as blocked, although this is rarely done with SIP service accounts.

3.      Click the save Save button.

 

Add an account

 

Repeat steps 1-4 to add additional accounts for end-user identification.