Incoming Calls from PSTN

 

Incoming DID calls (from PSTN)

Incoming DID calls (from VoIP vendor) сhecklist

Initial configuration of PortaSwitch®

Create a vendor tariff for incoming DID costs

Enter rates

Create a DID supplier vendor

Define connections

Create a customer tariff to charge your subscribers

Enter rates

Modify rating list for a product

Create accounts

 

This chapter demonstrates how to set up the PSTN-to-SIP service so that your customers will be able to receive calls on their SIP phones when someone dials their number from a fixed-line or mobile phone.

 

Please refer to the PortaBilling® Help for detailed instructions on how to navigate and operate the web interface, as well as for detailed explanations of particular fields.

Incoming DID calls (from PSTN)

If you receive calls from your vendor via a PRI interface (E1/T1), you will need to send them to a VoIP gateway (such as Cisco or Quintum) and then forward them to PortaSIP®.

 

The simplest and the most efficient way to set this up is to not define this gateway as your node. Instead, simply describe it as a “From vendor” connection, as explained in the next chapter.

Incoming DID calls (from VoIP vendor) сhecklist

Print the following page and use it to check off operations you have completed while performing the system setup according to the instructions in this chapter. Please make sure that you perform all of the operations in the order designated (all of the boxes should be checked), otherwise the service will not work.

 

_Hint_ExclamationMark The checklist below assumes that you have already configured the basic SIP service according to the instructions provided in the earlier chapter.

 

 

Operation

 

Done

Rating configuration (Vendor)

 

Create a tariff A, which describes the costs of incoming DIDs from this DID provider (it should not be of the Routing type)

[     ]

Enter rates in tariff A for the incoming DID range

[     ]

Create a vendor for the DID supplier

[     ]

Create a “From vendor” connection for this vendor using tariff A

[     ]

Rating configuration (Customer)

 

Create a tariff B, which will be applied to SIP subscribers for their incoming calls

[     ]

Enter rates in tariff B for the destinations covering your incoming DID range, i.e. the rates you plan to charge your customers

[     ]

Create a new rating entry in your SIP product, using the PortaSIP node, tariff B and the access code INCOMING

[     ]

Account provisioning

 

Check that the retail SIP service customer is already created according to the instructions in the Basic SIP Service chapter of the Basic Residential VoIP Service section

[     ]

Create a new account for this customer, with the account ID identical to the SIP phone number (DID)

[     ]

Testing

 

Program the parameters (phone #, password and SIP server address) into the SIP phone and make a test call

[     ]

Initial configuration of PortaSwitch®

If you have just installed the PortaSwitch® software or dedicated a new billing environment to configure the services described in this handbook, make sure to first perform the initial configuration of PortaSwitch®. To do this, use the PortaSwitch Initial Configuration handbook.

Create a vendor tariff for incoming DID costs

A tariff is a single price list for calling services; in this case, for calculating how much your DID provider will charge you for delivering incoming calls to your network.

 

1.     On the navigation menu to the left, select Service catalog and click Tariffs.

2.     On the Create tariff panel, fill in the tariff details:

·       Name – A short name for the tariff object; this is the name you will see in the select menus.

·       Currency – Indicates the currency in which the vendor charges you.

NOTE: The currency for the tariff may be chosen only once, and cannot be changed later.

·       Applied to – Choose Vendor here.

·       Routing – Leave the Routing disabled, since no routing actually takes place for this vendor, i.e. the vendor will be sending calls to your network.

 

Add a tariff

 

3.     Click Save.

Enter rates

1.     On the vendor tariff’s panel, click Rates and enter the rates applied to you by the DID provider. Please refer to the Basic SIP Service chapter of the Basic Residential VoIP Service section for a detailed description of the available rate attributes.

 

Enter rates

 

2.     Click Save.

3.     Repeat these steps if you need to enter more rates.

Uploading a rate list from a file

Please consult the instructions provided in the Rate Import section and PortaBilling Templates Guide for more information regarding this.

Create a DID supplier vendor

This entity is required in order to keep track of your incoming DID expenses, and also to provide an adequate level of security on your network. Since every incoming call to your network must be authorized, you can create an account under the vendor which will be used for such authorization.

 

1.     In the left upper corner click menu to open the navigation menu.

2.     On the navigation menu, select Infrastructure, then select Vendors.

 

Create a vendor

 

1.     On the Create vendor panel, fill in the vendor details. Please refer to the instructions provided in the Basic SIP Service chapter of Basic Residential VoIP Service section for a detailed description.

2.     Click Save.

Define connections

Connections represent the points from which calls leave or enter a network. They are directed to or from vendors where charges are incurred. In this case, a connection represents the point where calls enter your network via the PSTN gateway.

 

1.     On your vendor’s panel (DID Supplier), click Connections.

2.     On the Create connection panel, fill in the connection details: 

·       Description –Type a descriptive name for this connection. It will be displayed in the list of connections.

·       Service type – Select Voice calls.

·       Type of connections – Select SIP.

·       Direction – Select From vendor.

·       Tariff – Choose the tariff that defines your termination costs for this connection / vendor.

·       Active – Use a slider to set this connection as active.

·       Node – Select PortaSIP.

·       Service and rating access code – If you would like to use different rate plans for the same service based on where the call comes from, specify the corresponding access code. This allows the appropriate entry specified on the product’s Usage charges panel to be selected. For example, the default value for a “From vendor” connection (applied to calls to the PortaSIP server arriving from outside your network and terminated to one of your SIP phones) should be set to 'INCOMING'.

·       Capacity – Specify the Capacity value for this connection.

·       Remote IP – Enter the address of the vendor’s gateway.

·       Vendor authorization – Select the corresponding record for VoIP connections where authorization between you and the vendor is done using a SIP username and password.

 

Create a connection

 

3.     Click Save.

 

Check the created connection

Create a customer tariff to charge your subscribers

The tariff is a single price list for calling services; in this case, for your customers’ incoming calls.

 

1.     On the navigation menu, select Service catalog and click Tariffs.

2.     On the Create tariff panel, fill in the tariff details:

·       Name – Type a short name for the tariff object; this is the name you will see in the select menus, (for example, SIP Subscribers - Incoming).

·       Currency – This indicates the currency in which you charge your customers.

NOTE: The currency for the tariff is chosen only once, and cannot be changed later.

·       Service – Select Voice calls.

·       Applied to – Select Customer as this tariff will be used to charge your customers.

·       Managed by – Select Administrator only here, since we are setting up a service without the involvement of resellers.

 

Create a customer tariff

 

3.     Click Save.

Enter rates

1.     On your customer tariff’s panel (SIP Subscribers - Incoming), click Rates.

2.     On the Add rate panel, fill in the required information regarding the costs of incoming DID calls; please refer to the Enter Rates chapter of the Basic Residential VoIP Service section for a detailed description of the available rate attributes.

 

Add rates

 

3.     Click Save.

4.     Repeat these steps if you need to enter more rates.

 

timesaver If you provide free incoming calls to all (or a majority of) destinations, instead of creating zero cost rates for multiple destinations, you can simply create a single rate for a special “|” (pipe) destination. If the tariff doesn’t specify otherwise, this rate will be applied to any incoming call and to any incoming number.

 

Add more rates

Modify rating list for a product

Now you must specify when the tariff you have created to charge your customers for incoming calls will actually be applied to them.

 

1.     On the navigation menu, select Service catalog and click Products.

2.     Go to the needed product, open the Usage charges panel and click Add.

 

Add a rating entry

 

3.     Fill in the required information:

·       Service – Select Voice Calls.

·       Node – Select the PortaSIP® node.

·       Access code – Type in INCOMING here.

·       Tariff – Choose the tariff that will be used to calculate the charges for incoming calls.

·       Overdraft protection – To configure overdraft protection for this product, consult the Configure Overdraft Protection Section within the Product section in the Overdraft Protection Configuration handbook.

 

4.      Click Save.

 

Add a rating entry

Create accounts

1.     On your customer’s panel, click Accounts.

2.     On the Create an account panel, specify the account’s details:

·       ID – Click the  button to select a DID number from the available DID numbers list:

o   When the Define the search filters dialogue window opens, specify whether to search through DIDs available in DID pool or among the DIDs assigned to this customer. Also, you can specify the geographical location and DID number pattern (e.g. specify 44 to search for DIDs with the prefix 44). Click the Next button.

o   On the Choose number panel that opens, you will see a list of available DID numbers that matches your search query and the charges associated with them. The charges for DIDs from the DID pool are pre-populated from the customer’s pricing batch. Select a DID number and click the Assign button.

 

Specify an account ID

 

Define search filters

 

 

·       Account role – The defined usage for accounts. Select Phone line from the list.

·       Product – Choose the main product, which you would like your account to have.

·       Activation date Choose the date from which the account is usable. By default the account is activated immediately upon creation.

·       Service password – Together with the account ID, this password will be used to authenticate registrations and call attempts on the SIP server. It is very important to assign a secure (difficult to guess) password to prevent the account from being wrongfully entered and used to inject fraudulent calls to your network

·       Type – Select Credit to be used for the postpaid services.

·       Balance control – Define the way the balance of the account is controlled. Subordinate – the balance will directly depend on the customer’s balance (only the customer tops up the balance); Individual credit limit – this account may have its own balance and credit limit (the customer credit limit still applies.) Select Subordinate in this field.

3.     Click Save.

 

Account info

1.     On your account’s panel, click Personal info, then click General info.

2.     On the General info panel, click Additional info, then click Account info.

3.     On the Account info panel, enter the account owner’s email address in the Email field. If he ever forgets his password for the web self-care pages, he will be able to reset it, and a new password will be sent to this email address.

Web self-care

1.     On your account’s panel, click Personal info, click General info, then click Web self-care.

2.     On the Web self-care panel specify the following information:

·       Login – Account login to web self-care pages. Can be the same as account ID.

·       Password – Password for the web self-care pages.

·       Access level – Select Account self-care.

·       Time zone – The time zone for the account self-care interface.

·       Web Interface language – The language to be used on the account self-care web interface.

Additional info

1.     On your account’s panel, click Personal info, and click General info.

2.     On the General info panel, click Additional info, then click Auto-provisioning.

3.     On the Auto-provisioning panel, leave the Auto-provisioning option disabled.

Life cycle

1.     On your account’s panel, click Personal info, click General info, then click Life cycle.

2.     On the Life cycle panel, fill in the account information:

·       Use an expiration date – This identifies the date when the account expires. Since we are setting up a postpaid service, which should function for a long time, leave this option disabled.

·       Availability period after first usage, days – This defines the number of days the account remains active after its first use or recharge. Since we are setting up a postpaid service, which should function for a long time, leave this field blank.

·       Availability period after last usage, days – This defines the number of days the account remains active after its last use or recharge. Since we are setting up a postpaid service, which should function for a long time, leave this field blank.

Service configuration

1.     On your account’s panel, click Services.

 

On this panel, you can activate / deactivate various features of the services provided to this account.

 

Please consult the PortaBilling Help for a description of parameters available here. For now you may leave these with their default values.

 

2.     Click Save.

 

When accounts with DID numbers are created, the DIDs are added to a customer’s pricing batch.