Setting Up Emergency Services (E911) with Intrado

Overview

Checklist

Obtain the NENA ID

Download a VUI digital certificate from Intrado

Export the VUI certificate to the Web Server

Enable the Emergency Module on the Configuration Server Web Interface

Create a Destination

Create a Vendor Tariff

Enter Rates

Create Intrado Vendor

Define Connections

Modify Customer Tariff

Fill in Address Information for an Account

Enable E911 for an Account

Overview

Intrado Inc. is the largest E911 service provider operating throughout the US and Canada.

 

Once an end user connects with Intrado, fills in their address information in PortaBilling® (on the account self-care interface or via the online web signup form) and submits it to enable E911 services on their account, the information is sent to Intrado using the API. Then the user’s location information is checked and verified in Intrado’s database. Users must have valid US or Canadian numbers for this to function properly. Once that verification is successful, PortaBilling® receives notification of it and the E911 services are enabled for the user’s account.

 

This connection is handled by the special Porta::E911:Intrado plugin. The sections below demonstrate the steps required to set up and configure E911 service provisioning using Intrado.

Checklist

Print the following page and use it to check off the operations you have completed while performing the system setup according to the instructions in this chapter. Please be sure to perform all of the operations in the order designated (all of the boxes should be checked), otherwise the service will not work.

 

The checklist below assumes that you have already configured the basic SIP service according to the instructions provided in the Basic Residential VoIP Service handbook.

 

 

Operation

 

Done

Preliminary steps

 

Obtain the NENA ID

[     ]

Sign a contract and apply for an account with Intrado. Download the Intrado VUI digital certificate

[     ]

Export the digital certificate to the web server

[     ]

General Configuration

 

Enable the Emergency Module on the Configuration server web interface

[     ]

Create the destination 911 for emergency calls

[     ]

Rating configuration (Vendor)

 

Create a tariff (that will be referred to as tariff A later on), that describes your termination costs to Intrado

[     ]

Enter rates for the 911 destination to tariff A

[     ]

Create a vendor to handle emergency calls that arrive from your network

[     ]

Create a connection for this vendor using tariff A

[     ]

Rating configuration (Customer)

 

Add 911 destination rates to the tariff to use for charging your subscribers (referred to as tariff B later on)

[     ]

Account provisioning

 

Check that a retail SIP service customer has already been created according to the instructions provided in previous chapters

[     ]

Fill in the address information for the customer’s account

[     ]

Enable E911 for the customer’s account

[     ]

Obtain the NENA ID

Before setting up Intrado E911 services in PortaBilling®, it is necessary to obtain a National Emergency Number Association Company Identifier (NENA ID). This is a three- to five-character code that allows 911 centers to quickly identify the telephone company or access infrastructure provider responsible for a particular telephone number.

 

The NENA ID is obtained by filling in an online Company Identifier Data Base Input Form and submitting it through the NENA website (http://www.nena.org).

Download a VUI digital certificate from Intrado

You will need to obtain a digital certificate from Intrado.

Intrado’s Validation and Update Interface (VUI) uses this certificate to verify that the user location information provided is real.

 

1.     Sign a contract with Intrado Inc. (http://www.intrado.com/). You will receive a VUI account ID, username, enrollment passphrase and confirmation number from Intrado’s Product Support. You will also be provided with a URL link to Intrado’s VUI interface. This link will be used to receive user information validation requests.

2.     Download your digital certificate following Intrado’s guidelines.

NOTE: The digital certificate has an activation date. It will not be activated prior to this date.

Export the VUI certificate to the Web Server

It is necessary to upload the VUI certificate to the PortaSwitch® web server.

 

1.     Check that the certificate is decrypted. Otherwise, decrypt it.

2.     Log in to your web server using ssh.

3.     Copy the certificate using the following command:

 

sudo scp user@remote.host:/full_path_to_certificate/ITSP_VUI.p12 /home/porta-admin/

user@remote.host password:

ITSP_VUI.p12 100% 0 0.0KB/s 00:00

Enable the Emergency Module on the Configuration Server Web Interface

1.     Clone the active configuration.

 

Configure E911 parameters

 

2.     Select the E911 group and specify the following information:

·       AddressKey – Leave this field as it is.

·       EmergencyPlugin – Select Porta::E911::Intrado.

 

Configure Intrado parameters

 

3.     Select the Intrado group and specify the following information acquired from Intrado:

·       VUI_Account – Type the VUI account ID provided by Intrado.

·       VUI_CPF – Type your NENA ID here.

·       VUI_PKCS12 – Type the full local path to the digital certificate provided by Intrado.

·       VUI_URL – Type the URL provided by Intrado.

4.     Click the Save button and then the check_apply Verify button.

5.     Verify the new configuration and click the check_apply Check / Apply button. Note that the Apache service will need to be restarted, so consider applying the configuration during off-peak time.

Create a Destination

Now it is necessary to create the destination that will be used to charge for emergency services.

 

1.     In the Rating section of Admin index, choose Destinations.

2.     Click the image009 Add button.

3.     Fill in the required information.

Create a destination

4.     Click the save Save button in the toolbar, or the save_add icon at the left end of the row.

Create a Vendor Tariff

The tariff is a single price list for calling services or termination costs. A tariff combines:

·       conditions that are applicable for each call, regardless of the destination called;

·       per destination rates.

 

Create a vendor tariff

 

1.     In the Rating section of the Admin index page, choose Tariffs.

2.     On the Tariff Management page, choose add Add.

3.     Fill in the Add Tariff form:

o   Name – A short name for the tariff object; this is the name you will see in the select menus.

o   Currency – Indicates the currency in which the vendor charges you.

NOTE: The currency for the tariff may only be chosen once. It cannot be changed later.

o   Applied To – Choose Vendor in the Applied To select menu.

o   Routing – Leave the Routing box checked.

o   Service – Choose Voice Calls here.

4.     Click save Save.

Enter Rates

Now add the rate for the 911 destination to the tariff.

 

Enter rates

 

1.     On the Tariff Management page you will see a list of available tariffs. Click the editRate Rates icon in front of the name of the tariff that covers your emergency services termination costs.

2.     On the Edit Rates screen, click add Add.

3.     Fill in the required information:

o   Destination – A destination prefix may be entered directly, or you can access the destinations directory by clicking the Destination link (in the column header). Here you can find the desired prefix using the Search field.

NOTE: Make sure you have created the entry for the 911 prefix in the Destinations register before creating a rate for it in the tariff.

o   Price – Specify the per-minute price for this destination.

o   Leave default values in all other fields.

 

4.     Click the save Save button in the toolbar, or the save_add Save icon on the left side of the row.

Create Intrado Vendor

1.     In the Participants section of the admin interface, click Vendors.

2.     On the Vendor Management page, click image006 Add.

Create Intrado vendor

3.     Fill in the Add Vendor form. Please note that there are three tabs available on the screen. The most important fields are:

Main form (top)

o   Vendor Name – Short name for the Vendor object; this will be used on the web interface.

o   Currency – The currency in which this vendor charges you.

o   Opening Balance – Starting balance for the vendor; the default is zero.

Additional info:

o   Billing Period – Split period for vendor statistics.

Web Self-care:

o   Time Zone – The time zone that the vendor uses for his billing period (to send you an invoice). Statistics will be split into periods within this time zone, so your statistics will match the vendor’s.

 

4.     Click save Save.

Define Connections

This connection represents the point from which calls leave or enter your network and are directed to or from vendors where charges are incurred.

1.     In the Participants section of the admin interface, choose Vendors.

2.     Click on the Connections icon next to the vendor name. 

 

Define connections 

 

Add a connection

 

Add the connection parameters

 

Specify the connection load

 

Add more connections

 

3.     Press add Add to add a new connection.

4.     Fill in the connection information.

5.     On the Connection Load tab define the Capacity value for this connection.

6.     Click save_close Save&Close.

Modify Customer Tariff

1.     In the Rating section of the Main Menu page, click Tariffs.

2.     On the Tariff Management page, click the image014 Rates icon next to the name of the existing tariff.

Modify a customer tariff

Add rates

Specify 0 rate for 911

Save the rate

3.     On the Edit Rates screen, click image009 Add.

4.     Insert 911 in the Destination field and specify a zero rate for it. Leave other fields in the form as they are.

5.     Click the image010 Save button in the toolbar or the image015 Save icon on the left side of the row.

Fill in Address Information for an Account

1.     Go to the Customers screen.

2.     Next to the customer name, click on the image066 Accounts icon.

3.     Click Show Accounts.

4.     On the Subscriber tab fill in the account’s location information.

5.     Click image010 Save.

 

Select the accounts icon

 

Find the account

 

Fill in the address information

Enable E911 for an Account

1.     Go to the Service Configuration tab on the account’s page.

2.     Under Voice Calls, select the Outgoing Calls section.

3.     Enable the E911 option.

4.     Click save_close Save&Close.

 

Enable E911 for an account