Billing for Measured Resource Consumption

Checklist

Create a Subscription Plan

Configure Resource Consumption Metrics for a Customer Class

Assign the Customer Class to a Customer

Assign the Subscription Plan to a Customer

Override Charging for a Customer (optional)

Check Customer Statistics

 

Services are typically billed based on individual events such as voice calls. There is another popular business model in which billing is based on the continuous usage of allocated resources.

 

This handbook will show you how to introduce this business model by configuring the resource consumption metrics and how to check the customers’ resource usage.

 

In the configuration example, we define the “soft” limit of 10 concurrent calls for SIP trunking customers as part of their service bundle covered by their $10 per month subscription. If the maximum number of concurrent calls exceeds that defined limit, an additional charge of $1 per concurrent call is applied to them.

Checklist

Print the following page and use it to check off the operations you have completed while performing the system setup according to the instructions in this chapter. Please be sure to perform all of the operations in the order designated (all of the boxes should be checked), otherwise the service will not work.

 

_Hint_ExclamationMark The checklist below assumes that you have already configured the basic SIP service according to the instructions provided in the SIP Trunking for IP PBX Capable of Digest Authentication handbook.

 

 

Operation

 

Done

General Configuration

 

Make sure metrics storage is enabled on the configuration server web interface

[     ]

Rating configuration

 

Create a subscription plan that covers charges for allocated resource usage

[     ]

Configure the metrics within the customer class for your SIP trunking customers

[     ]

Check that a SIP trunking customer has already been created according to the instructions provided in the SIP Trunking for IP PBX Capable of Digest Authentication handbook

[     ]

Assign the customer class to this customer

[     ]

Assign the subscription plan to this customer

[     ]

Testing

 

Configure your SIP phone and make some test calls

[     ]

Check statistics for the customer

[     ]

Create a Subscription Plan

To charge customers for concurrent calls, create a subscription plan and perform its configuration as described in the Charging for Value-added Services handbook.

 

Create a subscription plan

 

Specify the periodic fee

Configure Resource Consumption Metrics for a Customer Class

Every consumed resource has its own metric. The metric defines how the consumption of that resource is measured and how customers are charged for it.

 

To apply measurements and charges for allocated resource consumption to multiple customers at once, configure the resource consumption metric for that customer class.

 

1.     In the Billing section of the Admin interface, choose Customer Classes.

2.     Click the name of the specific customer class to edit it.

 

Configure resource consumption metrics

 

3.     On the Edit Customer Class page select the Measured Services tab and click  Add.

 

Add parameters to be measured

 

Save the changes

 

4.     Specify the following information about any new metric:

·       Measured Parameter – Select Active Calls from the list.

·       Apply Charge – Enable this check box to define charges for this resource usage.

·       Charge Based on … value within period – Define the charging criterion per resource usage. Select Maximum from the list.

·       Charge… USD for each item – Specify the price you will charge your customers for each unit of consumed resources (e.g. $1 for every active call).

·       Do not apply charges for the first … items – Specify the number of active calls included in your service bundle (in our example it is 10).

·       Charge Rate Code – Specify which rate will be used to calculate charges for customers. This is shown in customers’ xDRs and invoices.

·       Service – This service type will be used to calculate charges for customers and is shown in customers’ xDRs and invoices.

5.     ClickUpdate.

6.     Click _IF_SaveAndClose Save & Close to save changes for the customer class.

NOTE: Each metric can only be added once.

Assign the Customer Class to a Customer

This step is only required if a customer does not belong to the customer class you have modified in the previous section. Otherwise, skip this step.

 

1.     In the Participants section of the Admin-Index page, choose Customers.

2.     On the Customer Management page, click on the customer name to edit the information for this customer.

 

Assign the customer class to a customer

 

3.     Select the customer class in which you have configured the measurement parameters from the Customer Class list.

4.     Click _IF_Save Save.

Assign the Subscription Plan to a Customer

1.     While on the Edit Customer page, go to the Subscriptions tab.

2.     Click _IF_Add Add to add a new subscription.

 

Assign the subscription plan to a customer

 

Save the changes

 

3.     Select the subscription you have just created from the list.

4.     Click _IF_SaveAndClose Save & Close.

Override Charging for a Customer (optional)

If necessary, you can configure a different charging scheme for an individual customer and associate it with the defined measurement parameter (e.g. if, for example, you want to increase the limit of concurrent calls for this customer to 15).

 

1.     In the Participants section of the Admin-Index page, choose Customers.

2.     On the Customer Management page, click on the customer name to edit the information for this customer.

3.     On the Edit Customer page select the Measured Services tab.

4.     Click WorC9AB next to the required metric to edit it.

 

Edit measured services parameters

 

Override charging for a customer (optional)

 

5.     Specify new charging parameters for this customer.

6.     Click Override Customer Class Defaults.

7.     Click _IF_SaveAndClose Save & Close.

Check Customer Statistics

1.     In the Participants section of the Admin-Index page, choose Customers.

2.     On the Customer Management page, click on the customer name to edit the information for this customer.

3.     On the Edit Customer page select the Measured Services tab.

4.     Click the WorC99D icon next to the resource consumption metric.

 

Check customer statistics

 

Vew the statistics information

 

5.     View the statistics information:

·       Click on the start date in the bottom graph and drag the mouse cursor to the finish date to browse the detailed statistics for a particular time period.

·       Charges for the period – Select the customer’s billing period. Either the current and / or any of the previous billing periods can be selected.

·       Amount charged – If a customer is charged for resource consumption, those charges are reflected in the selected billing period.

NOTE: The charges for the current billing period will not be displayed since this billing period is not yet closed.

·       Maximum value – The measured resource value for the current billing period.

·       Remained free items – The number of allocated resources included in the service bundle for the current billing period.

_Hint_Glasses You can also browse the statistics on the customer self-care interface:

1.     Log on to the customer self-care interface using the customer’s web access login and password. After that you will be able to see the customer’s dashboard interface.

 

Log on to the customer self-care interface

 

2.     On the Billing Information tab select Measured Services.

3.     Click the WorC99D icon next to the resource consumption metric.

 

Check the resource consumption metric