Location: Kiev/Chernigov/Sumy, Ukraine

Required Experience

  • OS Environment: FreeBSD/RedHat (administrator level).
  • Application Environment: administrator level for Apache, Sendmail, MySQL and user level for CVS.
  • Languages: Perl (beginner level), SQL/MySQL (simple queries).

Other Experience

  • Scope: IP Telephony Billing, Online Payment Processors, SIP Softswitch/PBX.
  • Technologies/Products: Mason, PHP, Cisco, Quintum.

Primary Responsibilities

  • Provide technical support (in English) of the Company’s products and related systems through electronic mail, phone communications, remote access and physical presence.
  • Respond to letters, telephone calls and other messages in a diligent manner.
  • Troubleshoot system malfunctions.
  • Investigate and analyze the root of problems.

Key Objectives

  • Ensure proper operations of the customers’ installations.
  • Provide high quality technical support.
  • Use initiative and vision to propose new areas of product and support improvement.
  • Follow a defined schedule and prioritize workload to meet deadlines.
  • Work both in a team environment and individually.
  • Acquire new knowledge; demonstrate proactive learning and continuous development of the skill set.


  • Keen interest in and knowledge of computer technologies extending beyond requirements of the role.
  • Good knowledge of the English language.
  • Good communication and team working skills.
  • Loyalty.
  • Professional discipline and ethics, ability and desire to follow rules and procedures.

You may work either by shifts, with the working hours 08:00 - 20:00 and 20:00 – 08:00 (12-hour shifts once every 3 days), or from Monday to Friday 11:00 – 19:00 (Kiev office) and 09:00 - 18:00 (Chernigov/Sumy office). Occasional work out of regular hours may be required.

PortaOne office in Kiev/Chernigov/Sumy will provide: lunch, English lessons.

Please send your resume to career@portaone.com with subject: Support Engineer.

Support Engineer


Toll-free calls (phone & Skype)
+1 866 747 8647
Calls & faxes from abroad:
+1 604 628 2508

PortaOne, Inc.
Suite 408, 2963 Glen Drive
Coquitlam, BC, V3B 2P7

Superb reliability and scalability with
24/7 professional technical support


Open architecture

PortaOne provides both APIs and source code for PortaSwitch to allow an easy integration

Scalability for growth

Our platforms can easily scale up by adding more servers to match your project success

Reliability and redundancy

Clustering and geo‑redundancy for high availability configuration and zero downtime updates

Agile development

PortaOne delivers more than 20 software builds per year - new features are available every 7 weeks

24/7 technical support

Over 60% of our 300 engineers are in the technical support services, praised as the best in industry
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